Philippine Airlines Cancellation Policy – Cancel & Get Refund

When booking a flight, it’s important to understand the airline’s cancellation policy in case your plans change. A flexible Philippine Airlines cancellation policy is offered to passengers. It allows cancellations up to 24 hours before departure without incurring any fees. However, fees may apply for cancellations made after the 24-hour window, depending on the fare type and destination. Get the most frequently asked questions about the cancellation policy and the answers you need to know. Read on to learn more about the policy.

Guidelines For Philippine Airlines Flight Cancellation Policy

The airline offers a flexible cancellation policy to its passengers, allowing them to cancel their flight reservation with ease. Here are the general guidelines for Philippine Airlines cancellation policy:

• The airline allows passengers to cancel their reservation within 24 hours of booking without incurring any fees. This applies to both domestic and international flights.
• If a passenger cancels their reservation after 24-hours, they may charge a Philippine Airlines ticket cancellation fee. It will depend on the fare type and destination. 
• The amount of the cancellation fee varies and will be deducted from the total amount paid for the reservation.
• Passengers who cancel their reservation may be eligible for a refund. It depends on the fare type and destination. 
• Refunds are processed within 7 to 20 business days, depending on the method of payment and the passenger’s bank.
• The Philippine Airlines Cancellation Policy and fees vary depending on the fare type. It is important to review the fare rules when booking a flight. 
• Philippine Airlines booking cancellation can be done by logging in to account on the website. You can also do it by contacting the customer service center. The passenger must provide their booking reference number and personal details to cancel their reservation.
• If a passenger wants to change their flight, they can do so by contacting the customer service center. However, changing a flight may result in additional fees, depending on the fare type and destination.
• If you fail to show up for flight, the reservation will be considered a no-show. In this case, the airline may charge a no-show fee, and the passenger will not be eligible for a refund.
• If you want to travel with your pet, but it is not allowed, then you can change your flight or cancel it.
• In the event of a natural disaster or government regulations, they may cancel or delay flights without penalty. Passengers affected by a force majeure will be provided with the option to rebook or refund their reservation.

Philippine Airlines 24 Hour Cancellation

As a traveler, it’s essential to have the flexibility to make changes to your travel plans. They have a 24-hour cancellation policy that allows them to cancel flights without penalty fees within 24 hours of booking.

Here are the key details and benefits of 24-hours cancellation policy:

• You can do Philippine Airlines 24 hour cancellation before the scheduled departure time without incurring any fees. This grace period applies to all types of tickets and destinations.
• Cancel flights through the website or by contacting the airline’s customer service center. It’s important to note that cancellations made through third-party travel agencies must be done through the agency.
• Passengers who cancel their flights within the 24-hour grace period will receive a full refund, including any taxes and fees. The refund will be issued back to the original form of payment.
• If a passenger cancels their flight after 24-hours, fees may apply depending on the fare type and destination. The fees will be deducted from the refund amount. The remaining balance will be issued back to the original form of payment.
• Some fares may be non-refundable or have different cancellation policies. It’s important to check the fare rules and restrictions when booking a ticket to understand the cancellation policy.
• It’s important to note that this may also result in fees and fare differences. However, changes made within 24 hours of booking the flight may be eligible for free changes.

Philippine Airlines Cancellation Fees

There may be times when passengers need to cancel their flights due to unforeseen circumstances. When this happens, passengers should be aware of Philippine Airlines cancellation fee. Here are some key points to remember:

• Cancellation fees depend on the type of fare that was purchased. Generally, the more expensive the fare, the lower the cancellation fee.
• You can cancel flights up to 24 hours before the scheduled departure time without incurring any Philippine Airlines ticket cancellation fee. 
• Change flights up to 24 hours before the scheduled departure time. It may also incur additional charges depending on the fare type and availability of seats.
• Passengers who have purchased tickets through a website or mobile app can cancel their flights online. They can also call reservation hotline to cancel their flights.
• If you purchased tickets through travel agencies or other third-party websites, contact their respective agents to process their cancellations.
• In some cases, PAL may waive cancellation fees due to special circumstances such as medical emergencies or natural disasters. Passengers should contact PAL’s customer service for more information.

How To Cancel A Flight In Philippine Airlines?

Passengers may need to cancel their booking due to various reasons. It includes change in travel plans or unforeseen circumstances. The airline offers several options to cancel the booking, including online and offline channels. In this section, we will discuss the different options available to passengers for cancelling their booking.

How To Cancel Philippine Airlines Ticket Online?

There are options when it comes to cancel Philippine Airlines flight online. The options are mentioned below:

Cancellation of Booking OnlineThrough myPAL Request Hub

One of the easiest ways to cancel a booking is through the myPAL Request Hub. It is available on the airline’s official website. Cancel your booking can follow these simple steps:

• Visit the website and click on “myPAL Request Hub” from the menu.
•  On the myPAL Request Hub page, select “Manage Booking” and enter the booking reference number and last name.
• Click on “Retrieve Booking” to access the booking details.
• Select the flight(s) that you wish to cancel and click on “Cancel.”
• Confirm the cancellation by clicking on “Yes.”
• The refund amount will be displayed, and the refund will be processed as per the airline’s policy.

Cancellation of Booking Through Email

Another way to cancel the booking is by sending an email to onlinebooking_refunds@philippineairlines.com. Passengers who wish to cancel their booking through email can follow these steps:

• Compose an email requesting the cancellation of the booking.
• Include the booking reference number and last name in the email.
• Send the email to onlinebooking_refunds@philippineairlines.com.
• Wait for the customer service team to respond with the confirmation and refund amount if applicable.

Cancel Philippine Airlines Ticket Offline

When it comes to ticket cancellation offline you have two options. The options are via phone or speaking to representatives directly at the airport. The steps for both are mentioned below:

Cancellation of Booking Through Phone

Passengers can also cancel their booking by calling their ticket office. The airline’s customer service team is available 24/7 to assist passengers with Philippine Airlines online booking cancellation. To cancel the booking through phone, passengers need to follow these steps:

• Find the customer service number on their official website.
• Dial the number and wait for the customer service representative to answer the call.
• Provide the booking reference number and last name to the representative
• Request to cancel the booking.
• The representative will confirm the cancellation and provide a refund amount if applicable.

Cancel Philippine Airlines Flight At Airport

Passengers who need to cancel their ticket directly at the airport can do so by following a few simple steps. Here is a brief guide to cancelling your ticket directly at the airport:

• Find the ticket office at the airport. The location of the ticket office can usually be found on the airport map or by asking for directions at the information desk.
• Approach the ticket office and inform the representative that you wish to cancel your ticket.
• Provide the representative with the booking reference number and any other relevant information that they may require to process the cancellation.
• The representative will check the booking and inform you of any cancellation fees that may apply.
• If you agree to the cancellation fees, the representative will process the cancellation and issue a refund according to the airline’s policy.

Philippine Airlines No-Show Cancellation Policy

PAL has a No-Show cancellation policy that applies to passengers who miss their flights, including connecting and/or returning flights. This policy is included in the Conditions of Carriage that govern the terms of your ticket. If you do not show up for a flight, the onward or return flights will be automatically cancelled.

What is No-Show Cancellation?

It is an automatic cancellation of your return or onward booking once the Missed Flight is tagged as “No-Show”. This means that your onward or return flights will be cancelled, but your ticket will remain valid.

How to Avoid No-Show?

If your travel plans have changed, whether it is affected by travel rules / you will not take the flight voluntarily. You must advise PAL at least 24 hours before your initial departure through their ticket office or reservations hotline. Failure to do so will result in an automatic No-Show Downline Cancellation.

Where to Find No-Show Cancellation in Carriage Conditions?

You may find the No-Show cancellation in the following articles of the PAL’s Condition of Carriage. It says: Article 3 Tickets, Section no 4 Coupon Sequence, and Article 5 Reservations, Section no 6 Cancellation of Reservations.

Can I Rebook my Cancelled Onward or Returning Flights?

Yes, you may request that your cancelled return or onward flight be reinstated or rebooked. However, this is subject to available seats and fees.

Will I Be Charged a Change Fee and/or Fare Difference?

Yes, unfortunately, once your onward and/return bookings are cancelled due to No-Show, Change fee, fare difference may now apply. Following the available booking class as they re accommodate you on your preferred flight or the nearest flight available.

Is My Ticket Still Valid Once I Do Not Show Up on My Flight?

Yes, your ticket is still valid and can be rebooked. Will be converted to Travel Credits, or refunded, depending on the fare conditions of your ticket.

What Happens to My Paid Travel Extras on My Cancelled Booking(s)?

If you have paid for Travel Extras on your cancelled booking, the existing Travel Extras conditions will apply. You may have your Travel Extras rebooked or reinstated for your onward and/or return flights if they are rebookable. Non-rebookable Travel Extras, on the other hand, will be forfeited automatically.

What Happens to My Onward Booking if the Flight is Delayed?

If your flight is delayed, your onward and/or returning flights will not be cancelled. You may still take your flight as scheduled, and your onward or return flights will remain valid.

Philippine Airlines Refund Policy

They offer a comprehensive refund policy for its passengers. The refund process is applicable to tickets that are eligible for a refund and is subject to certain conditions. Request a refund by filling out an online refund form or by contacting the airline’s customer service team.

Conditions for Refund

To be eligible for a refund, passengers must meet the following conditions:

• The ticket must be valid at the time of cancellation.
• The ticket must be refundable according to the fare rules and restrictions.
• The refund must be requested within the specified time frame.
• The ticket must not have been used or partially used.

Types of Refunds Under Philippine Airlines Refund Policy

There are two types of refunds offered: Voluntary refunds and involuntary refunds.

Voluntary Refunds

It is requested by passengers who decide to cancel their tickets for personal reasons. Passengers can request a refund by filling out the online refund form or by contacting the customer service team. The refund amount will be calculated based on the fare rules and restrictions of the ticket.

Involuntary Refunds

Involuntary refunds are issued by the airline when a flight is cancelled or delayed. It results in passengers being unable to reach their destination. You can request a refund by filling out an online refund form or by contacting the airline’s customer service team. The refund amount will be calculated based on the fare rules and restrictions of the ticket.

Refund Processing Time

The refund processing time may vary depending on the type of refund requested. Typically, the airline takes 20 to 30 business days to process refunds. However, it is important to note that the refund processing time may be longer during peak travel periods.

Refund Options

Different refund options are offered to passengers to choose from, including:

• The refund amount will be credited back to the original form of payment used to purchase the ticket.
• Passengers can choose to receive a travel voucher that can be used for future bookings.

Refund Fees

The airline charges a refund fee for processing refunds. The amount of the refund fee varies depending on the fare rules and restrictions of the ticket. Additionally, any taxes and fees associated with the ticket may not be refundable.

How To Get A Refund From Philippine Airlines?

Requesting a refund for a ticket can be done through several channels, including the airline’s website, phone call, email, and airport. Here’s how to do it:

Requesting a Refund through the Website

You can place your request for refund through website by following the steps below:

• Visit the website and go to the “Manage Booking” section.
• Enter your booking reference number and last name to access your booking.
• Click on the “Refund” button and follow the instructions provided.
• Fill out the refund request form with your personal and booking details.
• Submit your refund request and wait for a confirmation email from the airline.

Requesting a Refund through Phone Call

You can place your request for refund through phone call to customer service by following the steps below:

• Call customer service hotline number.
• Provide your booking reference number and personal details to the customer service representative.
• Explain your reason for requesting a refund and provide any necessary documentation, such as a death certificate or medical certificate.
• The customer service representative will guide you through the refund process and provide you with a confirmation number once the refund is processed.

Requesting a Refund through Email

You can place your request for refund through email by following the steps below:

• Send an email to customer service at customer_relations@pal.com.ph or refunds_mnl@pal.com.ph.
• Include your booking reference number, personal details, and a brief explanation of your refund request.
• Attach any necessary documents, such as a death certificate or medical certificate.
• Wait for a confirmation email from the airline.

Requesting a Refund at the Airport

You can place your request for refund directly at airport by following the steps below:

• Visit the ticket office or customer service counter at the airport.
• Provide your booking reference number and personal details to the customer service representative.
• Explain your reason for requesting a refund and provide any necessary documentation, such as a death certificate or medical certificate.
• The customer service representative will guide you through the refund process and provide you with a confirmation number once the refund is processed.

Some Important Things To Keep In Mind When Requesting a Refund

• Refund policies vary depending on the ticket type and fare rules, so make sure to check these before requesting a refund.
• Refunds may take some time to process, so be patient and follow up with the airline if necessary.
• Some refund requests may require additional documentation, such as a death certificate or medical certificate, so be prepared to provide these if necessary.
• Refunds may be subject to fees and penalties, so make sure to check these before requesting a refund.

Philippine Airlines Cancelled Flight

Philippine Airlines cancelled flight is one of the most frustrating situations that airline passengers can experience. If you find yourself in this situation, it’s important to know your rights as a passenger. You must know the steps to minimise the inconvenience caused by the delay or cancellation. Get a detailed guide on what to do if you experience a delayed or cancelled flight.

Reasons for Flight Delays or Cancellations

Flight delays or cancellations can be caused by a variety of reasons. Some of the common reasons include:

• Weather-related issues such as hurricanes, snowstorms, and heavy rains.
• Mechanical problems with the aircraft, which may require repairs or replacement.
• Air traffic control issues, such as congestion or airspace closures.
• Crew issues, such as illness or scheduling problems.
• Security-related issues, such as bomb threats or security breaches.

Policy on Delayed or Cancelled Flights

There is a policy on Philippine Airlines cancelled flight, which outlines what passengers can expect in such situations. According to policy, if your flight is delayed or cancelled due to circumstances within the airline’s control, such as mechanical issues or crew problems, PAL will do the following:

• Provide you with regular updates on the status of your flight.
• Offer you a choice between rebooking on the next available flight or getting a refund for your ticket.
• Provide meals and accommodation, if necessary, depending on the length of the delay.
• Provide transportation to and from the airport, if necessary.

However, if the delay or cancellation is caused by circumstances beyond PAL’s control, such as weather-related issues or air traffic control problems, the airline will not be responsible for providing Philippine Airlines cancelled flight compensation.

What to do if your Flight is Delayed or Cancelled?

If your flight is delayed or cancelled, here are the steps you should take:

• Stay calm: It’s important to remain calm and patient, even if you’re feeling frustrated or angry. Remember that the airline is doing everything it can to get you to your destination as soon as possible.
• Check your flight status: Check the status of your flight online or through PAL’s mobile app. This will give you the most up-to-date information on the status of your flight and any delays or cancellations.
• Contact PAL: If you have any questions or concerns, contact customer service hotline or go to the nearest PAL ticket office. They can provide you with information on the next available flight and help you rebook or get a refund.
• Arrange your own accommodation: If your flight is delayed overnight, you may need to arrange your own accommodation. However, PAL may provide you with accommodation if the delay is due to circumstances within their control.
• Keep your receipts: If you need to arrange your own accommodation or meals, make sure to keep your receipts. You may be able to claim these expenses from PAL later on.

Your Rights as a Passenger

As a passenger, you have certain rights when it comes to delayed or cancelled flights. According to the Air Passenger Bill of Rights, you are entitled to the following:

• If a flight is delayed for more than 3 hours, passengers are entitled to compensation for the inconvenience caused. The amount of Philippine Airlines cancelled flight compensationvaries depending on the length of the delay and the distance of the flight.
• Passengers also have the right to request a refund for their ticket. If in case their flight is cancelled or delayed for more than 5 hours.
• You have the right to request compensation for any expenses incurred as a result of the delay or cancellation. It includes accommodation, meals, and transportation.

Compensation For Delayed/Cancelled Flights

PAL can experience flight delays or cancellations due to various reasons such as bad weather, technical issues, or operational problems. In such cases, passengers may experience inconvenience and may be entitled to compensation under certain circumstances.

Eligibility for Compensation

Passengers are eligible for compensation if their flight is delayed or cancelled due to reasons within the control. Such reasons may include:

• Technical problems with the aircraft
• Crew unavailability
• Overbooking of the flight
• Safety and security issues
• Air traffic control restrictions
• Adverse weather conditions

However, compensation is not payable if the flight delay or cancellation is caused by factors outside the control of the airline, such as natural disasters or political unrest.

Types of Compensation

There are following types of compensation to eligible passengers:

• Meals and refreshments: If your flight is delayed for more than two hours, you are entitled to receive meals and refreshments, in accordance with the airline’s policy.
• Accommodation: If your flight is delayed overnight, they will provide accommodation, transportation to and from the airport, and meals.
• Rebooking: If your flight is cancelled or delayed for more than two hours, they will offer you the option of rebooking on the next available flight, subject to seat availability.
• Refund: If your flight is cancelled, you may be entitled to a full refund of your ticket price, depending on the airline’s policy.
• Compensation: If your flight is delayed for more than three hours or cancelled, you may be entitled to compensation, subject to the airline’s policy.

How to Claim Compensation?

To claim compensation for a delayed or cancelled flight, you need to follow these steps:

• If your flight is delayed or cancelled, contact them as soon as possible. Inquire about your rights and options for compensation.
• Provide the airline with all the necessary details. It includes your flight number, booking reference, and the reason for the delay or cancellation.
• Keep all your travel documents. Including your ticket, boarding pass, and receipts for any expenses incurred due to the delay or cancellation.
• They will investigate your claim and respond to you in writing within a reasonable time frame.
• If you do not receive a satisfactory response, follow up or escalate your claim to the relevant authorities.

Frequently Asked Questions (FAQs) – Philippine Airlines Cancellation & Refund Policy