Bangkok Airways Cancellation Policy – Cancel Your Flight Online

Bangkok Airways Cancellation Policy

The Bangkok Airways cancellation policy allows passengers to cancel their flight tickets within 24 hours of booking without penalty or charges, providing more flexibility and the ability for a full refund. Bangkok Airways allows cancellations up to 24 hours after booking, with no fee. After that, cancellations are allowed up to 1 hour before the flight but will incur a small fee based on fare and route.

To avoid losing all or part of your fare amount, it is important to cancel your ticket at least 1 hour before the flight. It is recommended to keep track of travel plans and make crucial changes well in advance. This article provides all instructions regarding canceling the flight with Bangkok Air.

Overview of Bangkok Airways Flight Cancellation Policy 

The cancellation policy remains the same. You can cancel your flight and get a refund under certain conditions.

  • You can get a refund, If you book a flight with Bangkok Airways to, from, and within the US at least one week before departure and cancel it within 24 hours of booking.
  • Bangkok Airways cancel flight and offered an alternative that didn’t fit the passenger’s schedule.
  • If Bangkok Airways causes a passenger to miss their connecting flight despite having a confirmed reservation, the airline offers an alternative flight at no extra cost.
  • Bangkok Airways will compensate passengers who are denied boarding through no fault of their own.
  • Bangkok Airways doesn’t stop at your destination.

In other cases, You can cancel your flight booking, but there will be a fee.

  • The Bangkok Airways cancellation fee varies based on fare type and sector.
  • The cancellation fee is stated on your ticket.
  • If your ticket is non-refundable, then you will only receive a refund for the unused taxes. 
  • To cancel a travel booking made online, customers can use the Manage My Booking feature or call customer service. For bookings made through a travel agent, customers must contact the agent directly to cancel.
  • Contact Bangkok Airways for more information or clarification:
  1. Through Call
  • Other locations +66 2270 6699 (8 am–8 pm)
  • Within Thailand 1771
  • Worldwide +1-844-902-2949 (24/7)

      2. Through email 

Bangkok Airways 24 hour Cancellation Policy

Passengers who are planning Bangkok Airways cancellation should familiarize themselves with the airline’s cancellation and refund policy before the scheduled departure time.

  • Bangkok Airways prioritizes the needs of its passengers by providing a 24-hour cancellation and refund policy. This allows customers to make changes as needed without penalty.
  • Bangkok Airways offers flexible and convenient air services for passengers while efficiently managing their bookings.
  • Passengers can cancel Bangkok Airways flights within 24 hours of booking by phone or online through their official website.
  • Bangkok Airways offers a complete refund of ticket cost or unused tickets if passengers comply with cancellation policy. This applies to bookings made one week or more before the scheduled departure date and time of the flight.
  • Bangkok Airways requires passengers to pay penalty fees if they cancel a flight within hours of departure and the ticket was bought less than a week prior, with fees determined by fare rules.

Bangkok Airways Ticket Cancellation Policy due to various reasons

Check Bangkok Airways Flight Cancelled Status

There are several reasons for Cancellation Policy, such as due to illness, death, or weather. These reasons are discussed in detail as follows:

Due to Illness

If a sick passenger is not able to catch the flight: 

  • Bangkok Airways refund medical is considering waiving the No-Show Fee for passengers who provide a valid medical certificate.
  • Passengers and their immediate family members can delay flights if they are unwell as long as the new travel date is within three months of the medical certificate’s issuance.

Due to Death

If a passenger dies during travel, then:

  • Bangkok Airways will increase the validity of the ticket(s) for accompanying passengers by up to 45 days from the date of Death.
  • A valid death certificate must be provided to qualify for this extension.
  • If a passenger’s immediate family member dies, their ticket validity can be extended up to 45 days from the date of Death with a valid death certificate.

Due to Weather

The Airways will communicate with passengers if Bangkok Airways cancel the flight because of technical problems and weather conditions or offer the option of booking a new flight or getting a refund.

  • Bangkok Air will try to rebook passengers on the next available flight, but if they are not available, they will arrange nearby accommodation for their comfort.
  • Before experiencing weather-related cancellations with Bangkok Air, it is essential to confirm their policies and procedures, as they may differ based on the situation.
  • To get recent details, contact their customer service hotline and visit their official website.

How to Cancel Bangkok Airways flight?

If you need to cancel a pre-booked flight with Bangkok Airways, then:

  • There are two simple ways to do so: use the online functionality or call customer care.
  • For Bangkok Airways cancel booking, passengers must have their confirmation number and ticket details on hand. After completing the cancellation process, passengers will be informed of refund options for their canceled flight.

Cancel Flight Ticket Online

To Cancel flight Bangkok Airways tickets, passengers can either visit the airline’s website or contact customer care.

  1. The online method involves logging in to the Bangkok Airways homepage and clicking on the login button at the top right corner of the web page.
  2. Bangkok Airways passengers need an account to bypass the login process.
  3. To enhance the relationship between passengers and Bangkok Airways, it is advisable to register with an email if one does not have a login ID.
  4. To manage your bookings on Bangkok Airways’ website, login and click on the “Start your Trip” tab. From there, a drop-down box will appear where you can select “Manage my bookings.”
  5. To manage a booking, enter the Booking Reference Number and Last Name of the passenger on the designated page and click “Search.”
  6. On the next page, you’ll see your ticket details for cancellation.
  7. Click “manage booking” to access options such as flight changes, cancellations, seat upgrades, check-in, and meal orders. Select cancellation to cancel your booking.
  8. The acceptance of a cancellation request for a ticket depends on the fare class, as not all tickets are refundable.
  9. Upon completing the specified actions, you will receive an email notification regarding your request status.
  10. To check if your Bangkok Airways ticket is refundable, go to ‘Travel Funds’ and request a refund if eligible. Non-refundable tickets cannot be refunded.

Note: It is recommended to complete the cancellation process before submitting a refund request.

Cancel Flight Ticket Offline

Bangkok Airways ticket cancellation can also be made offline by following the given steps:

  • To cancel a Bangkok Airways ticket, customers can call the toll-free customer care number at +66 (2) 270 6699. 
  • The airline’s customer service team is available to assist with questions about reservations, fares, refunds, and the online Bangkok Airways cancellation policy.
  • Then, provide ticket details to the aviation executive or staff to cancel Bangkok Airways tickets.
  • Check the options for air ticket refunds.
  • Provide all necessary information to customer service when canceling a ticket and seeking a refund.

Cancel Ticket at the Airport

To cancel a ticket, one can visit the nearest airport.

  • To cancel a flight, visit the airline’s ticket office and explain the reason for cancellation to the representative.
  • Bangkok Airways will charge a refund fee that will be credited to the same account used for booking after being checked by executives.
  • Bangkok Airways offers unique passenger experiences, including flexible cancellation policies and an easy flight change policy.

Bangkok Airways Refund Policy

According to the Bangkok Airways refund rules:

  • Only the unused portion of a ticket is eligible for a refund.
  • The refund for a ticket will only be given to the person who applied or paid for it, and they must provide valid proof of payment.
  • To receive a refund for lost tickets, evidence of the unused ticket and flight coupons must be presented.
  • Passengers who experience involuntary refunds due to flight cancellations, schedule failures, missed destinations, or connections will receive compensation.
  • Full fare for unused tickets.
  • If only a portion of a ticket has been used, the full fare may still be charged for the unused part.
  • Refunds will be given in the original currency of ticket purchase.
  • The airline states on its website that it doesn’t offer refundable fares to keep Bangkok Airways refund fee low for all passengers. However, they do provide refunds after charging a cancellation fee based on when you cancel your ticket. 

You’ll receive a full refund if:

  1. You can cancel your flight if it’s at least 60 days before departure.
  2. You can cancel a flight for free within 24 hours of booking as long as the flight is scheduled to depart at least seven days later.
  3. Your flight has been canceled by the airline.
  4. If the flight delay is at least 2 hours.
  5. If your flight has been rescheduled and the new time does not work for you, you may need to contact the airline to make alternative arrangements.
  6. If you have to cancel a flight due to certain circumstances, such as serious illness, Death, or jury duty, and can provide appropriate proof along with the airline’s agreement, then it is possible to cancel the flight.

How to receive Bangkok Airways Refund?

Here are the necessary steps through which you can get a refund for Bangkok Airways flights.

  1. Visit Bangkok Air’s website.
  2. Access the “My Trips” option on a website by selecting it.
  3. Enter the necessary information, such as last name and confirmation code, on the following page.
  4. To proceed with a reservation, click “Continue,” and you will be directed to the Reservation Summary page.
  5. The webpage displays the refund amount along with cancellation fees on its final page.

Bangkok Airways Cancellation Fee

Passengers of Bangkok Airways must pay fees for canceling their flight ticket after the 24-hour cancellation period.

  1. Bangkok Airways has implemented a ticket cancellation fee for both domestic and international flights.
  2. If you’re unsure about Bangkok Airways’ cancellation fees for international flights, read the instructions below:
  • Bangkok Airways will charge ticket cancellation fees ranging from $100 to $500 for passengers who fill out the form after 24 hours of booking as part of their risk-free cancellation policy.
  • Bangkok Airways charges a cancellation fee of $100 to $400, including government taxes, if a passenger cancels their flight within 24 hours of the scheduled departure time.
  • Passengers have the option to make a cancellation request even after they have canceled their flight tickets.

    3. To learn more about Bangkok Airways cancellation fees and refund, contact 24-hour Bangkok Airways customer service refund at +66 (2) 270 6699. The helpline can provide information on how to cancel a flight or request a refund.

Bangkok Airways Flight Cancellation Compensation

The Airways complies with European regulations when flying in Europe, which means passengers affected by Bangkok Airways flight cancellation may be entitled to compensation.

  • If Bangkok Airways cancels a flight, customers are given the option of an alternative flight or a full refund.
  • If a flight from a European airport is canceled less than 14 days before departure, passengers may be entitled to up to $700 per person in compensation according to EU laws.
  • Bangkok Airways may not have to pay compensation if they offer an alternative flight that arrives at a similar time as the original.
  • They’d also be exempt from paying compensation in extraordinary circumstances that make cancellation necessary.
  • The Airlines are not responsible for events beyond their control, such as bad weather or disruptive incidents at the airport.

How much is the compensation for Bangkok Airways Flight?

Here following is a table representing Bangkok Airway flight compensation according to the distance:

Flights under 1,500 km€250 for each person
Internal EU flights above 1,500 km€400 for each person
Non-internal EU flights from 1,500 to 3,500 km€400 for each person
Non-internal EU flights above 3,500 km€600 for each person

During the holidays, many of us make plans and preparations to travel to our dream destinations with our loved ones. We envision enjoying every moment of our trip without any troubles or complications. However, sometimes unforeseen circumstances can arise that may force us to cancel our travel plans even after booking flight tickets in advance.

If you have pre-booked a ticket with Bangkok Airways but, due to unavoidable situations, you are unable to fly to your desired location and want a complete refund by canceling your flight, then it is possible with Bangkok Airways cancellation policy. The process is quite simple and hassle-free as long as the nature of your ticket follows their cancellation and refund policies.


How to Check if Your Bangkok Airways Ticket is Refundable or Not?

To check if your ticket is refundable, refer to the confirmation email or visit and select Manage My Booking. Enter your booking reference and last name to retrieve your flight details.

If I cancel my ticket two days after purchase and my flight is in a week, will I receive a refund?         

To get a refund for your Bangkok Airways flight, it depends on whether your ticket is refundable or not. If it is and you cancel within 24 hours, you’ll receive a partial refund. If not, there will be no compensation unless customer support can help. The process follows the airline’s cancellation policy.

Do Bangkok Airways flights get canceled often?

Yes, you can cancel your Bangkok Airways flight often when passengers cancel their flight within 24 hours of booking without paying any penalty. Moreover, if you cancel a flight after 24 hours, fees or penalties will be charged.

How can I check if my Bangkok Airways flight ticket is refundable?

To determine if a Bangkok Airways ticket is refundable, visit the airline’s website- and enter the ticket or document number. The website will display information on refund eligibility.

Can my ticket be canceled online if I purchase it from an agent? 

Bangkok Airways cancellation policy only allows changes and modifications to tickets booked directly by the passenger, online or offline. Third-party bookings made through agents cannot be canceled or refunded on the official website and must be handled by the agent. Passengers should review policies for any additional fees before making changes to their tickets.

What is Bangkok Airways luggage allowance?

The maximum weight allowance for Economy Class passengers is 20 kilograms for adults and children and 10 kilograms for infants. The maximum weight allowance for Premium Economy passengers is 30 kilograms for adults and children and 10 kilograms for infants.

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