British Airways Special Assistance – How to Book Wheelchair

British Airways Special Assistance

British Airways special assistance offers a wide range of services to passengers who require additional support during their journey. This may include passengers with disabilities, medical conditions, or special needs. The airline is committed to ensuring that all passengers have a comfortable and safe travel experience, and they provide a number of services to assist with this.

Key Points Of British Airways Special Assistance

Here are some highlights of the special assistance services provided by British Airways:

  1. Passengers can request for special assistance during booking or at least 48 hours prior to their flight. The airline offers a range of services including assistance with boarding, seating, and special meals.
  2. British Airways allows passengers to bring their own mobility aids such as wheelchairs, walkers, and crutches on board. The airline also provides airport wheelchairs and assistance with transferring from the wheelchair to the aircraft seat.
  3. Service animals are allowed on board British Airways flights, but passengers need to inform the airline in advance and provide the required documentation.
  4. BA cabin crew can provide assistance during the flight including help with meals, using the lavatory, and providing medication.
  5. Passengers who require special assistance are given priority boarding to ensure a smooth and comfortable boarding process.
  6. The airline offers assistance with check-in, security, and immigration procedures for passengers who require special assistance.
  7. British Airways has a dedicated team to assist passengers with disabilities or special needs throughout their journey.

British Airways Disability Assistance

Disabled passenger assistance ensures that all its passengers receive the same high standard of service, regardless of their ability or disability. As part of this commitment, the airways offers a range of disability assistance services to help passengers with disabilities travel comfortably and safely. 

British Airways Wheelchair Assistance

Main Highlights of British Airways Wheelchair Assistance

BA offers wheelchair assistance or british airways mobility assistance to passengers with mobility issues, including those who are unable to walk long distances, use stairs or require the use of a wheelchair due to a medical condition. Passengers can request this service at the time of booking or by contacting the BA Special Assistance team at least 48 hours before their flight. BA provides both manual and electric wheelchairs for use at the airport and on board the aircraft. British Airways wheelchair assistance cost is not charged for wheelchair assistance, and free to passengers who require it.

Special Seating Arrangements

BA provides special seating arrangements for passengers with disabilities who require additional space, such as those who need to stretch their legs or require a seat with movable armrests. Passengers can request special seating arrangements at the time of booking or by connecting through the British Airways assistance team at least 48 hours before their flight.

Assistance with Hearing and Visual Impairments

BA provides assistance to passengers with hearing or visual impairments, including the use of sign language interpreters and visual aids. Passengers can request this service at the time of booking or by calling the Special Assistance team of at least 48 hours before their flight.

British Airways Medical Assistance

British Airways Medical Assistance

BA provides medical assistance to passengers with medical conditions, including the provision of oxygen, the use of medical equipment, and assistance with medication. Passengers must provide details of their medical condition at the time of booking or by contacting the British Airways medical assistance team at least 48 hours before their flight.

British Airways Special Assistance – Things To Take Care Of 

While travelling, you must take care of:

  • taking care of oneself during the travel, including eating and taking medication
  • personal hygiene in the bathroom
  • Your service dog’s needs

If you require assistance with any of the following, you must travel with a safety assistant:

  • Lift yourselves, for instance, into or out of your seat.
  • Unaided, get to an emergency escape.
  • Talk to the crew about safety issues
  • Take off your seatbelt
  • Get and put on a life jacket.
  • Put on an oxygen mask.

British Airways Assistance For Elderly

BA is committed to providing assistance to elderly passengers who require additional support during their travels. This can include wheelchair assistance, special meals, and priority boarding, among other services. Here’s a detailed look at British Airways assistance for elderly passengers.

British Airways Wheelchair Assistance

British Airways Wheelchair Assistance For Elderly

BA offers wheelchair assistance to elderly passengers who have mobility issues. The airline’s trained staff will meet passengers at the check-in desk, help them with their luggage, and escort them to their seat on the aircraft. Once the flight lands, staff will help passengers off the plane and guide them through the airport to their next destination. Wheelchair assistance is free of charge and can be requested when booking your flight or at least 48 hours before departure.

Special Meals

British Airways also provides special meals for elderly passengers with dietary requirements. These can include vegetarian, vegan, diabetic, low-salt, gluten-free, and kosher meals, among others. The meals are prepared in advance and are available on most British Airways flights. To request a special meal, you can contact the airline’s customer service team or make the request when booking your flight.

Priority Boarding

Elderly passengers who require additional time to board the aircraft can request priority boarding. This allows them to board the plane before other passengers, giving them more time to settle into their seats and store their luggage. Priority boarding is available for free to passengers who request it when booking their flight or at the airport check-in desk.

Assistance Animals

British Airways Assistance Animals

If you have a trained assistance animal, such as a guide dog, you can bring it with you on your BA flight. The airline will provide assistance to help you and your animal board the plane and will ensure that your animal has a comfortable and safe journey. It’s recommended to inform the airline of your assistance animal at least 48 hours before your flight.

Assistance at the Airport

Elderly passengers can also request assistance at the airport, such as help with check-in, baggage, and security screening. British Airways has dedicated staff to assist passengers with disabilities and mobility issues, and they can provide additional help, such as guiding passengers through the airport, to their gate or connecting flight.

How To Book Special Assistance With British Airways ?

If you require assistance, you can make a British airways request assistance through various channels, that includes through website or phone. Let’s get into the step-by-step guide on how to book BA special assistance through different mediums:

Request To Get Assistance Online

There are many online mediums to request assistance online that include mediums like website, mobile app, email, chat & social media.

Steps to Request Assistance Through Website

  • Visit the British Airways website at
  • When you’ve made your flight reservations, go into “Manage My Booking” & select what kind of help you require. 
  • Select the type of assistance you require from the list of options. This could include wheelchair assistance, visual and hearing impairment assistance, or assistance for passengers with cognitive disabilities.
  • Provide information on the special assistance you require, such as the level of mobility assistance you need, the type of wheelchair you require, or any other specific requirements you may have.
  • Once you have provided all the necessary information, confirm your booking. You will receive a confirmation email with details of your booking and any special assistance you have requested.

Note: It is recommended to contact BA customer service team at least 48 hours before your flight to confirm your special assistance arrangements.

Request Assistance Through Chat

To book special assistance with British Airways via chat, you can follow these steps:

  1. Go to the British Airways website and click on the “Help and contacts” link at the bottom of the page.
  2. Click on the “Contact us” link and select “Chat with us” from the available options.
  3. Enter your details and start the chat with a British Airways representative.
  4. Explain that you require special assistance and provide details of the type of assistance you need.
  5. The representative will ask for more information and provide you with the available options and any associated costs.
  6. Once you have agreed on the assistance required and any fees, the representative will help you complete the booking process.

Step-by-Step Guide Via Mobile App

Request BA Assistance Through Mobile App

Yes, British Airways also offers customers the option to request assistance through their mobile app. Here’s how you can do it:

  1. Open the British Airways mobile app and log in to your account.
  2. Tap on the “More” tab at the bottom of the screen.
  3. Select “Help and contacts.”
  4. Tap on “Contact us” and select “Assistance and special requests.”
  5. Choose the type of assistance you require, such as wheelchair assistance or special dietary requirements.
  6. Follow the prompts to provide any additional information and submit your request.

Steps to Get Assistance Via Email

To request assistance from British Airways via email, you can send an email to their customer service team at In your email, be sure to include the following information:

  1. Your full name and contact details, including your email address and phone number.
  2. Your booking reference or flight number, if applicable.
  3. Details about the assistance you require, such as special dietary needs, wheelchair assistance, or assistance for a medical condition.
  4. Your travel dates and destination.
  5. Any other relevant information that may help the customer service team assist you better.

Get Assistance Through Social Media

To request British Airways special assistance via social media, you can follow these steps:

  1. Log in to your social media account (e.g., Twitter, Facebook).
  2. Search for British Airways’ official account (@British_Airways on Twitter, British Airways on Facebook).
  3. Send a direct message to British Airways explaining your request for special assistance. Alternatively, you can also send a public tweet or comment on their post with your request.
  4. British Airways will respond to your message and provide further instructions on how to proceed.

British Airways Request Assistance Offline

There are two offline mediums to request assistance offline that includes- medium through phone call or going to the airport itself and requesting for assistance in-person.

Requesting Assistance By Phone Call

Requesting BA Assistance By Phone Call

To request special assistance from British Airways via phone, you can follow these steps:

  • Call on the customer service number and tell your concerns to the representative there. They will help you with your request for special assistance.
  • To get the contact number, visit the official website.
  • Click on the help menu and then select assistance>contact us.
  • On the Contact information section you will get a link to the contact number.

Get Assistance Directly At Airport

If you require special assistance at the airport when travelling with British Airways, you can request it by following these steps:

  1. When you arrive at the airport, go to the British Airways check-in desk or the Special Assistance desk.
  2. Inform the British Airways representative that you require special assistance. You will be asked to provide your booking reference number and details about the type of assistance you need.
  3. The British Airways representative will provide you with a special assistance tag for your luggage and guide you through the check-in process.
  4. Once you have checked in, the British Airways representative will arrange for a member of staff to assist you with boarding the aircraft.
  5. If you require further assistance during your journey, such as help with transferring between flights or navigating the airport, you can inform the staff and they will assist you accordingly.


British Airways is committed to ensuring that all passengers have a safe and comfortable travel experience, regardless of their physical abilities or any other special requirements. The airline offers a range of british airways disabled passenger assistance services to accommodate passengers with disabilities or special needs, including wheelchair assistance, assistance with hearing or visual impairments, assistance with medical conditions, and assistance with travelling with a service animal. Passengers who require special assistance should inform British Airways at the time of booking their flight and can request assistance online, by phone, or in person at the airport. With British Airways’ Special Assistance program, all passengers can travel with ease and confidence.

Frequently Asked Questions – British Airways Special Assistance

What is British Airways Special Assistance?

British Airways Special Assistance is a program designed to provide assistance to passengers with disabilities or special needs during their travel.

How to book special assistance with British airways?

Passengers can request special assistance through online and offline mediums. The mediums include- website, chat phone call, email, social media or by directly coming to the airport. 

What kind of assistance does BA provide for passengers with mobility issues?

British Airways wheelchair assistance is provided for passengers with potency issues. It includes both manual and electric wheelchairs.

How to add wheelchair assistance in British airways?

You can request wheelchair assistance when booking your flight. You must call the Special Assistance Team at least 48 hours before your flight.

Can I travel with a service animal on BA?

Yes, passengers are allowed to travel with service animals, such as guide dogs. 

How does the Airways provide assistance for passengers with hearing or visual impairments?

The passengers with hearing or visual impairments, are provided special seating arrangements with navigating the airport. 

Is there an additional cost for Special Assistance services?

No, there is no additional cost for Special Assistance services.

Can I request for assistance by calling on British airways special assistance contact number uk?

Yes, you can request for assistance by calling on BA contact number UK.

Can I request British Airways disability assistance for someone else?

Yes, you can request disability assistance for someone else.

Can I bring my own wheelchair on board British Airways flights?

Yes, you can bring your own wheelchair or device on board British Airways flights.

Who can request British Airways mobility assistance?

Anyone with a disability can request this assistance.

What is the British Airways wheelchair assistance cost?

There are no charges for wheelchair assistance.

8 thoughts on “British Airways Special Assistance – How to Book Wheelchair

  1. Can you highlight the shortcomings and negative aspects of British Airways’ special assistance services, including any reported issues, customer complaints, or areas where the airline falls short in providing adequate support for passengers with special needs?

  2. Hats off to British Airways for their outstanding special assistance service. Navigating the airport and boarding process was seamless, and the staff was both professional and empathetic. Thank you for making travel accessible and enjoyable.

  3. Traveling with my elderly relative on British Airways was a breeze, thanks to their exceptional assistance for seniors.

  4. Hello I am David Wilson and I’ve traveled with British Airways multiple times and have always been impressed by their special assistance services. Whether it’s arranging wheelchair assistance for my grandmother or providing extra assistance for myself

  5. I’m planning a trip with British Airways and require wheelchair assistance. Can someone confirm if there’s a fee for this service based on personal experience?

  6. Whether it was arranging for pre-boarding assistance or helping me navigate the airport terminals, their staff’s professionalism and kindness were exceptional. Thanks to British Airways, I was able to focus on enjoying my trip without worrying about accessibility issues.

  7. hello travels I would like to ask Are there any additional services or amenities available to make the travel experience more comfortable for elderly passengers?

  8. Traveling with a young child with autism can be challenging, but British Airways made the experience much easier with their special assistance services.

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