Copa Airlines Cancellation Policy – Cancel Your Flight & Get Refund

Copa Airlines Cancellation Policy

Copa Airlines has introduced a flexible cancellation policy in response to the COVID-19 pandemic, providing travelers with greater peace of mind during these uncertain times. A new travel policy has waived most change and cancellation fees, allowing customers to modify their plans without financial penalties. Copa Airlines has updated its cancellation policy to prioritize customer needs and offer more flexibility during the pandemic. Copa Airlines allows for easy flight cancellations and changes through its website, per its cancellation policy. If you need to cancel your flight with this airline, familiarize yourself with Copa Airlines Cancellation Policy.

Copa Airlines Cancellation Policy Overview

The Copa Airlines ticket cancellation policy permits passengers to cancel their flights and request refunds based on fare conditions or specific circumstances. The refund amount is determined by the fare conditions.

Here is an overview of the cancellation policy for Copa Airlines:

  • The airline allows Copa Airlines flight cancellation of any ticket within 24 hours if the reservation is put on hold during online Booking. Failure to pay within 24 hours leads to automatic cancellation.
  • Copa Airlines offers refunds for cancelled flights or alternative flight options.
  • If your flight is delayed for a long time, you might be able to get your money back.
  • Passengers can cancel their flights and receive a refund if they or a close relative are seriously ill or have died, but they must provide valid proof.
  • You can change tickets issued between September 1, 2020, and July 31, 2021, for free but cannot get a refund. The new travel date should be within one year of the issue date or by December 31, 2021.
  • If a flight is overbooked and you are denied boarding, you can get a full refund and may also be eligible for Copa Airlines cancelled flight compensation.

Cancel Your Ticket Options

Copa Airlines offers two options for cancelling your ticket: a refund or credit towards future travel.

  • Cancel the ticket and Copa Airlines refund request if fare conditions allow.
  • Due to COVID-19, tickets issued between September 1, 2020, and July 31, 2021, can be used without additional fees if utilized within one year of the issue date or by December 31, 2021.

Important Fare Rules

Copa fare rules for regular passengers and Connect Miles Base members regarding cancellations/flight changes are:

1. The fares listed below are non-refundable, but some routes may have exceptions.

  • Economy Classic 
  • Economy Basic 
  • Business Promo

2. The following fares are eligible for a full refund at no cost:

  • Business Full 
  • Economy Full 

3. The fares listed below can be changed for a fee, as well as the fare difference.

  • Economy Classic

4. The fares listed below can be changed for free.

  • Economy Classic (First change is free if requested eight days before departure).
  • Economy Full
  • Business Promo (First change free if requested eight days before departure).
  • Business Full

Copa Airlines 24 hours Cancellation Policy

Check Copa Airlines Flight Status

According to Copa Airlines 24 hour cancellation policy, the airline allows you to hold a reservation for up to 24 hours without paying, but if you don’t pay within that time frame, your reservation will be cancelled. If you do pay within 24 hours, the normal fare conditions apply.

Copa Airlines 24 hr Cancellation Policy in case of death or sickness

Copa Airlines offers refunds for tickets in the event of a passenger, close relative or companion’s death or serious illness. Proper documentation, such as medical or death certificates, is required to qualify for the refund according to Copa Airlines Cancellation Policy.

Copa Airlines 24 hour cancellation policy for Copa Airlines in response to COVID-19

Copa Airlines is offering free cancellations for flight tickets issued between September 2020 and July 2021 due to COVID-19. However, the ticket must be rebooked within one year of its issue date or by December 31, 2021.

  • Refunds for tickets are dependent on the fare rules and refund conditions listed on the ticket.
  • To get a refund for a ticket, it must be requested within the specified validity period.
  • Tickets in Colombia are valid for two years from the date they are issued or reissued.
  • Tickets are valid for one year from the issue or reissue date, except in Colombia.
  • Unused tickets can be refunded for the full fare and taxes paid at purchase, but non-refundable taxes will be deducted from the refund amount.
  • If you buy tickets through a travel agency or online platform, you need to handle any processing directly with them.
  • The following tickets that can be cancelled and refunded are those affected by conditions within or beyond Copa’s control.
  1. Tickets impacted by flight cancellation.
  2. Flight changes were delayed under 4 hours, except for certain tickets.
  3. Issued in Brazil, tickets qualify for a refund if they are delayed by 1 hour or more.
  4. In Canada, delayed flight tickets that are three hours or more can be refunded.
  • Tickets for flights in Brazil scheduled between March 19, 2020, and December 31, 2021, can be cancelled or refunded.

Cancel Copa Airlines flight with Different Methods

To cancel a flight with Copa Airlines, you can either do it online or through their phone number.

Copa Airlines Online Cancellation

  • Copa Airlines cancellation via Manage your booking option.
  • To cancel your Copa Airlines flight online, retrieve and select your Booking, then follow the cancellation instructions.
  1. Visit
  2. Go to the Travel tab and choose to Manage Booking.
  3. Please enter your flight details, including your reservation code or E-ticket number and last name.
  4. To find your flight booking, simply click on the “Find your reservation” button, and it will appear.
  5. Cancel your flight by following the prompts.

      Note: You can cancel your flight booking through the My Trips tab.

  1. Copa Airlines My Trips tab for online flight cancellations.

Steps After cancelling your Copa Airlines flight

  • You’ll get a verification email.
  • Then, the Flight reservation cancelled.
  • The refundable amount will be credited back to your original form of payment minus any applicable charges.


  • To get a refund for your travel booking, contact the travel agency you booked with.
  • If you bought your ticket from Copa Airlines, you can:
  1. To cancel booking, go online to “Manage your booking” and Copa cancel booking later or cancel altogether.
  2. You can apply for a refund online, but the conditions of your ticket will still apply.

Copa Airlines Refund Policy

  • Eligible tickets receive refunds with the required documentation.
  • The amount and eligibility for a refund of your ticket depending on the fare rules.
    • Economy Full or Business Full fares can be refunded.
    • Economy Classic, Economy Basic, and Business Promo fares cannot be refunded. However, non-refundable fares other than Economy Basic can be changed for future travel by paying a fee.
    • Optional services/products cannot be refunded unless explicitly mentioned in the terms and conditions.
  • According to Copa Airlines Cancellation Policy, airlines require valid documentation, such as a death or medical certificate, to waive cancellation fees for flights due to illness or death.
  • Copa Airlines will approve refund requests for tickets purchased through travel agencies, but the payment will be issued directly to the passenger by Copa Airlines.
  • No refunds for fully used tickets.
  • To receive a refund for a ticket, it must be requested within the timeframe of its validity.
  • Refunds will be given in the same currency and form of payment as the original purchase and in the country where it was made.
  • Certain charges such as fees, administrative charges, taxes, travel agency charges or other applicable charges will not be reimbursed.
  • To follow up on refund requests made after August 25, 2022, use the Review Refund Request status page or contact Copa Airlines Customer Service/Support.

How to get refund from Copa Airlines?

In the case of a Copa free cancellation or delay within the airline’s control, passengers have the option to take the next available flight, receive an e-credit for future travel, or request a full refund.

  1. To get a refund, complete the form and request it.
  2. Check your refund status on Copa Airlines.
  3. To check your refund status, either fill out the online form on the Review Refund Request page or call the provided phone numbers.
    • +1-844-933-2065 (toll-free) for US and Canada.
    • 507) 217 COPA (2672) for Panama.

To inquire about Copa Airlines flights for countries not listed, individuals should reach out to a local office or sales center.

How much is the cancellation fee for Copa Airlines?

The cancellation fee for your flight ticket depends on whether it is refundable and the fare rules that apply. If your ticket is refundable, any penalty charges outlined in the rules will be deducted as Copa Airlines cancellation fees.

Flight ticket fare rules indicate the following:

  • Whether the Copa Airlines cancel ticket is refundable or not.
  • The cost will be deducted for a refund request.

To avoid losing money on a Copa Airlines non refundable ticket, consider postponing your flight to a later date.

Overview of Copa Airlines Cancelled Flight Compensation

Passengers on late flights departing from European airports may be eligible for compensation of up to $700 per person under EU law if the flight is delayed by three hours or more.

Copa Airlines passengers are advised to check their eligibility for such compensation.

  • The time of arrival is what matters when it comes to flight compensation, not the departure time. 
  • If a passenger arrives at their destination more than three hours late, they may be eligible for compensation regardless of whether they departed on time or not.
  • Copa Airlines is not obligated to provide compensation for flight delays caused by extraordinary circumstances, which are situations beyond the airline’s control, such as bad weather or air traffic control strikes.
  • Passengers are entitled to submit a compensation claim if a Copa Airlines flight is delayed due to something within their control, such as staff strikes or maintenance issues.

How Much Compensation Does Copa Airlines Offer for Flights?

If you’re wondering how much compensation you can receive for a delayed or cancelled Copa Airlines flight, the answer depends on the distance of your flight. 

  • For flights under 1,500 km in the distance, you may be eligible to receive up to €250 per person as compensation. For internal EU flights that are over 1,500 km, the potential compensation amount increases to up to €400 per person.
  • For non-internal EU flights that fall between 1,500 – 3,500 km in the distance, the maximum amount of compensation remains at €400 per person. 
  • However, if your non-internal EU flight is over 3,500 km the distance and has been delayed or cancelled by Copa Airlines without proper notification or explanation provided beforehand, then you could potentially receive up to €600 per person as compensation.

If you have booked a flight with Copa Airlines and, due to some unforeseen circumstances, you need to cancel your reservation, then the good news is that the airline has a Copa Airlines Cancellation Policy in place. The airline understands that travel plans can change at any time and thus offers flexibility to its passengers.

At times, unforeseen circumstances may arise that could lead to the need for cancellation of your reservation. In such cases, it’s reassuring to know that Copa Airlines has got you covered. The airline understands how travel plans can change unexpectedly and thus offers various options for its passengers.

Frequently Asked Questions (FAQs)

Can I cancel my Copa Airlines flight?

To get a refund for a Copa Airlines ticket, contact the travel agency if purchased through one or the sales office if bought there.

Are Copa Airlines tickets refundable?

Airline tickets can only be refunded within one year of the purchase or while still valid. Non-refundable tickets can still be used in the future as long as they are valid,
which is typically one year from the date they were issued.

How long for Copa Airlines refund?

Copa Airlines requires 20 working days to process a refund after cancellation.

When can I cancel a Copa flight?

Copa Airlines permits flight cancellations up to 10 minutes before departure.

May I Copa cancel within 24 hours without penalty?

According to Copa flight cancellation policy, If you cancel your flight within 24 hours of Booking, you won’t be charged a penalty.

How can I cancel my reservation through the office?

To cancel a reservation and process a refund with Copa Airlines, customers who made their reservation from a sales office can either contact the office directly or use the Manage your Booking option on

Can I reschedule my Copa Airlines flight?

If you purchased a flight ticket between September 1, 2023 and July 31, 2024, you can reschedule your flight without extra charges within one year of purchase or by December 31, 2024.

Who qualifies for funding?

To obtain a refund for a ticket, proof of payment is necessary. However, in cases of illness or death, additional documentation such as medical or death certificates may be required.

Who do I ask for a refund?

To get a refund for your Copa Airlines ticket, you need to contact the booking source where you purchased it. If you booked online or through their reservations center, fill out an online form for Copa Airlines refund request.

Leave a Reply

Your email address will not be published. Required fields are marked *