EL AL, Israel’s national airline, has created a one-stop-shop for important travel information to ease the stress of air travel. The airline provides El Al special assistance to those passengers with a disability and wheelchair needs or other reliable assistance. This initiative saves passengers time and effort and aims to make their flight experience more comfortable and pleasant.
EL AL has centralized important information for passengers, including senior citizen assistance, disability assistance, flight schedules, baggage allowances, check-in procedures, security regulations and onboard services. It eliminates the need to search various sources for specific details about a flight.
In this post
Important Points about El Al Special Assistance
There are various important points to be noted by people who want el al special assistance. The points are discussed below:
- Passengers with special needs should go to service counters 98-99, which are located in area D.
- At the counters, passengers can find wheelchairs. After passing border inspection, a special shuttle service (called a buggy) is available to take them to the boarding gates.
- If you’re flying with your wheelchair, the airlines will take it to the aircraft entrance and return it to you when we land.
- Airlines crew can help passengers who need medical transport, including arrival by ambulance or flight on a stretcher. For more information about medical transport, please inquire.
El Al Assistance for Booking
In situations where you have special requests due to reduced mobility (such as using a wheelchair or flying with a guide dog) or dietary needs, you must contact the airlines right away after booking. This way, the airlines can prepare and assist you appropriately.
- It’s crucial to inform airlines if you need el al wheelchair assistance at the airport and on the plane for your outbound and return flights. This service is free.
- If your health declines after booking, please inform the travel agent or EL AL at least 48 hours before the flight date of any new special needs.
- If you use a wheelchair, please inform airlines about its type, size, and weight. Also, let airlines know if you’ll require it during the flight. For more details on wheelchairs, please go to the airline’s official website.
- In addition to this, Preferred seating in economy class (excluding emergency exit seats) is available free of charge to passengers with lower limb disabilities who reserve their seats in advance, subject to availability. The airlines recommend reserving your seat as early as possible and informing them of any assistance you require.
Passengers with LITE tickets only get a pre-assigned seat in specific situations
- Travelers with visible impairments.
- Travelers with listening impairments.
- Travelers with decreased mobility.
- Travelers who need a wheelchair on the flight itself.
Equipping for the flight
You can bring crutches, a white cane (for the blind), or a collapsible walker on board as long as they can be stored safely in the designated bins.
- To obtain regular medication, a prescription or approval is required.
- Reach at the airport 3 hours before your flight.
- As per el al special assistance, its their responsibility to assure that travelers with disabilities are provided the essential services at airports, reviewing the Airport Authority website is important.
- When flying with a different airline, checking their terms and conditions beforehand is important.
Travelers with Visible Impairments
According to el al disability assistance, If you’re a visually impaired passenger, the airline encourages you to contact them before your flight so that they can make necessary arrangements for your journey and provide better service.
- Airlines know how crucial it is for passengers with guide dogs to have their furry companions by their side during travel. That’s why we allow guide dogs on board at no extra cost.
- But please inform airlines beforehand if you plan to bring your guide dog so that they can prepare and ensure a seamless experience for both you and your animal companion.
- Contact the airline’s customer service team anytime for further details on flying with a guide dog.
When you arrive at the airport, go straight to service counters 98-99 in Area D. Airline’s crew will be waiting for you there.
- Airlines pride themselves on providing personalized assistance from check-in to boarding and disembarking from the aircraft.
- The dedicated crew members will guide you through every step of the process, including Duty-Free shopping and briefing you personally on safety procedures before boarding begins.
- The airlines will help with personal equipment storage as needed and provide any necessary flight information along the way.
- The airlines are devoted to making air journeys accessible for every passenger.
- If you require extra assistance or accommodations during your flight, such as wheelchair assistance or special dietary requirements, please let them know in advance so that they can make the necessary arrangements.
Travelers with Listening impairments
If you have listening impairments, It is advised to contact the airline’s Service Center through WhatsApp at +972-3-9771111 before a flight and include “Request 15670” in the conversation to improve customer service.
- For your convenience, certain checkpoints in the airport (marked accordingly) provide hearing aids with telecoil loops. To use them, switch to T mode.
- Additionally, passengers who have different devices can use earpieces that are available.
- Airlines will gladly assist you, give a safety briefing, and provide flight information.
- Moreover, for your convenience, the flight safety films have subtitles in Hebrew, English, Russian, and Arabic.
Travelers with Physical Impairment
El al special assistance recommends that If you have any physical impairment, reach the Department of Transportation, contact toll-free at 1-800-778-4838 for an agent or 1-800-455-9880 for teletypewriter.
- The Aviation Consumer Protection Division can be contacted through audio call or teletypewriter at 202-366-2220 and 202-366-0511, respectively, and by email at C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590.
- The Airline Passengers With Disabilities Bill of Rights, specifically part 382, is available through a provided link: https://www.ecfr.gov/current/title-14/chapter-II/subchapter-D/part-382
- Passengers flying with EL AL airlines to or from the United States can access a copy of part 382 at service stations.
- To obtain a copy of the Bill of Rights, contact customer service.
El Al Senior Citizen Assistance
EL AL Airlines offers lower fares and special addresses needed to make travel easier for seniors visiting Israel.
- EL AL offers a 15% discount on special fares to Israel for passengers aged 60 and over, with spouses aged 55 or older also eligible for the discount when traveling together.
- El al special assistance offers a variety of special meal options for seniors, including Bland, Diabetic, Dairy-free, Gluten-Free (for Celiac Disease), Low Calorie, Low Fat, Low Sodium/No Salt, Non-Lactose and Soft Diet meals.
- The airlines also offer Regal Meals, which are Glatt kosher and have high rabbinical supervision.
- To reserve special meals or the ELALIFT (at least 24 hours before departure), make arrangements through a travel agent or directly with EL AL.
- The ELALIFT can accommodate up to six passengers and offers air conditioning, music, carpeted floors, and extra insulation from noise and poor weather.
- As per el al assistance for elderly, To improve service for passengers with physical challenges, the Airlines provides a special device to transport them from the aircraft to the terminal at Ben Gurion Airport.
- EL AL can be contacted for reservations through their website at www.elal.com or by phone at (800) 223-6700 or (212) 768-9200 or through a travel agent.
Contact El Al Airlines for Special Assistance
Contact the staff 48 hours before your flight for assistance with questions or detailed information. There are several methods for contacting the airlines for El Al Special Assistance. Methods for contacting airline are as follows:
- You can contact the airlines through their facebook messenger.
- The airlines can be contacted through the medium of whatsapp at +972-3-9771111.
To receive proper assistance when contacting airlines, use the code “Request 15670”.
- To improve accessibility, the airlines have created a dedicated email for passengers with disabilities to inquire about booking tickets. Please reach out to nagish@elal.co.il.
- You can contact the airlines through their Toll-free number in the U.S.: 1-800-223-6700.
In conclusion, El Al Airlines ensures that all passengers are well cared for during their flights. The airline provides el al special assistance to those with disabilities or who require a wheelchair. This reliable assistance saves time and effort while making the flight experience more comfortable and pleasant.
El Al Airlines prioritizes the comfort and safety of passengers with disabilities by assisting with check-in to their destination. It promotes inclusivity in air travel for equal access to transportation. The airline is implementing an initiative that benefits passengers and demonstrates the airline’s dedication to customer satisfaction by providing tailored services.
Frequently Asked Questions (FAQs) – EL AL Special Assistance
It’s crucial to inform airlines if you require wheelchair assistance at the airport and on the plane for your outbound and return flights. This service is free. The wheelchair assistance can be booked through the airline official website, by call or at the airport.
Call your airline at least 48 hours before your trip to request wheelchair assistance. If you can, call even earlier. The customer service representative will add a “requires special assistance” note to your reservation and notify all of the airports involved in your departure, arrival, and transfers to provide a wheelchair.
No, airlines must accept wheelchairs on their flights for free. If your wheelchair is incompatible with the plane you’re boarding, the airline will likely provide a complimentary wheelchair for use.
El al airlines strive passengers to make their flight experience as pleasant as possible. Contact your travel agent or call airlines directly at least 48 hours before the departure date of the flight using their Israel toll-free number (1800-800-677), US toll-free number (+97239771111), or WhatsApp message (+97239771111).
If you’re a passenger with a disability or reduced mobility, you are entitled to Special Assistance when traveling by air. This means airports and airlines must provide free help and assistance to ensure your journey is less stressful.
Airlines are required by the 1986 Air Carrier Access Act to provide free wheelchair service upon request without any need for documentation or explanation of the traveler’s disability.
