Etihad Cancellation Policy – Cancel & Get Refund

Etihad Cancellation Policy

The Etihad cancellation policy is a set of rules created by Etihad Airways, a popular airline, to explain how passengers can cancel their flights and get refunds or credits. Travelers need to know the cancellation policy if they need to change their travel plans for any reason. The policy usually covers who can get a refund, any fees that might apply, when you need to cancel, and how to request a cancellation or change. By understanding the Etihad Airways cancellation policy, passengers can make informed decisions, smoothly navigate the cancellation process, and avoid extra costs when modifying or canceling their flights.

Let’s move ahead and learn more about the cancellation policy and the guidelines you need to adhere to. 

Overview of the Etihad Flight Cancellation

The Etihad Airways cancellation policy provides guidelines and procedures for passengers who need to cancel their flights with Etihad Airways. It outlines the rules, conditions, and potential fees associated with canceling bookings and obtaining Etihad refunds or credits.

The Etihad flight cancellation policy considers various factors influencing the cancellation process. These factors may include the type of ticket purchased, fare conditions, route, and the timing of the cancellation. Passengers need to review their ticket details and fare conditions to understand the rules applicable to their booking.

Check Etihad Cancelled Flight Status

Etihad Airways typically offers different fare types, such as refundable and non-refundable fares. Refundable tickets generally provide more flexibility regarding cancellations and refunds, while non-refundable tickets may have restrictions and fees associated with cancellations or changes

You are advised to familiarize yourself with the cancellation deadlines specified in the policy. Depending on the fare conditions, canceling a flight within a specific timeframe may entitle passengers to a full refund, a partial refund, or a credit voucher to be used for future travel.

It’s important to note that cancellation fees may apply, especially for non-refundable fares or cancellations made close to the departure date. The policy typically outlines these fees, allowing passengers to understand the potential costs.

Moreover, by reviewing and adhering to the cancellation policy, passengers can navigate the cancellation process effectively, make informed decisions regarding their travel plans, and understand the potential financial implications of modifying or canceling their flights.

Etihad Airways Refund Policy Conditions

The Etihad refund conditions outline the circumstances under which passengers can request a refund for their canceled flights. Here are the key conditions for Etihad Airways refund request: 

  • Refundable Fares: Passengers who have purchased refundable tickets are generally eligible for a full or partial refund upon cancellation, depending on the fare conditions.
  • Cancellation within the Deadline: If the flight is canceled within the specified timeframe set by Etihad Airways, passengers may be entitled to a refund.
  • Flight Disruptions: In the event of flight cancellations, significant delays, or schedule changes initiated by Etihad Airways, passengers may be eligible for a full refund.
  • Medical Emergencies: In case of sudden illness or medical emergencies preventing travel, passengers may be able to request a refund, subject to providing appropriate documentation.
  • Denied Boarding: If passengers are denied boarding due to overbooking or other reasons within the airline’s control, they may be eligible for a refund.
  • Travel Insurance: Passengers with valid travel insurance may be able to claim a refund under specific circumstances covered by their policy.

It’s important to note that specific fare conditions and policies may vary, and passengers should review their ticket details and consult the Etihad Airways website or contact customer support for precise refund eligibility criteria.

Etihad Cancelation Fee

The Etihad cancellation fee policy outlines the charges applicable when passengers cancel their flights. Here is a summary of the key information regarding Etihad cancellation fees:

  • For non-refundable tickets, cancellations usually incur a cancellation fee.
  • The cancellation fee amount can vary depending on various factors, such as the fare type, route, and the timing of the cancellation.
  • Canceling a flight closer to departure often results in higher cancellation fees.
  • The specific fare conditions associated with the ticket purchased to determine the cancellation fee amount, which can be found in the fare rules or terms and conditions.
  • Refundable tickets may have lower or no cancellation fees, as they offer more flexibility in cancellations.
  • In cases where a cancellation fee is applicable, the fee is typically deducted from the total refund amount.
  • The exact cancellation fee amount can be obtained by reviewing the fare conditions or contacting Etihad Airways directly.

Its important for passengers to review the fare conditions and cancellation fee details before making booking changes, as cancellation fees can significantly impact the refund amount.

How to Apply for Etihad Airways Cancellation?

To apply for an Etihad Airways cancellation, passengers have several options, including online methods, contacting customer care, and offline methods. Here’s a breakdown of the different approaches:

Online Method

Here’s the online method of applying for Etihad cancellation refund: 

  • Website: Visit the official Etihad Airways website( and navigate to the “Manage Booking” section. Enter the required information, such as booking reference and last name, to access your booking. Follow the prompts to initiate the cancellation process and submit the request online.
  • Mobile App: If you have the Etihad Airways mobile app installed on your smartphone, open the app and log in to your account. Go to the “Manage Booking” or similar section, locate your booking, and follow the cancellation steps provided within the app.

Contacting Customer Care

Below is the method of cancelling Etihad flight through customer care method: 

  • Phone: You can dial the Etihad Airways customer care number specific to your country. Speak with a customer service representative and provide the necessary details about your booking, including the flight details, passenger information, and reason for cancellation. The representative will guide you through the cancellation process and assist with any queries or concerns.
  • Live Chat: Customers should look for the live chat feature on the Etihad Airways website. Initiate a chat session with a customer support agent and explain your cancellation request. They will provide guidance and instructions on canceling your flight and may ask for relevant details to process the request.

Offline Method

If you prefer the offline method, then below is the way to do so: 

  • Airport Counter: If you prefer an offline method, visit the nearest Etihad Airways airport counter. Speak with a representative at the counter, provide your booking information, and request the cancellation. They will assist you with the necessary paperwork and process the cancellation.
  • Travel Agent: If you booked your Etihad Airways flight through a travel agent, contact them directly to initiate the cancellation. You should provide them with the required details, and they will handle the cancellation process on your behalf.

Remember to have your booking reference, passenger details, and other relevant information readily available when applying for an Etihad Airways cancellation. It’s advisable to review the specific cancellation policies and any applicable fees before proceeding with the cancellation request.

What is Etihad 24 Hour Cancellation Policy?

Etihad 24 Hour Cancellation Policy allows passengers to cancel their bookings within 24 hours of purchase without incurring any cancellation fees. Here are the key points about the policy:

  • Time Limit: Passengers can request a cancellation within 24 hours of purchasing their ticket from Etihad Airways.
  • No Fees: The policy ensures that no cancellation fees are charged if the cancellation is made within the 24-hour window.
  • Eligible Bookings: The policy generally applies to all ticket types, including both refundable and non-refundable fares.
  • Online and Offline: Passengers can cancel their bookings online through the Etihad Airways website or mobile app or by contacting Etihad Airways customer care.
  • Refund Options: If eligible, passengers can receive a full refund to their original form of payment or choose to receive a credit voucher for future travel.
  • Exceptions: The 24 Hour Cancellation Policy may not apply in certain cases, such as bookings made within 24 hours of departure or when traveling on certain promotional fares. Passengers should review the specific terms and conditions of their booking for any exceptions.
  • Additional Policies: Passengers are advised to familiarize themselves with other applicable Etihad Airways policies, such as refundable fare conditions or specific cancellation guidelines for their ticket type.

The Etihad 24-Hour Cancellation Policy provides flexibility and peace of mind for passengers who must cancel their bookings shortly after making the reservation. It allows them to reconsider their travel plans within the initial 24-hour period without incurring any cancellation fees.

How to Apply for Etihad Airlines Refund?

To apply for a refund with Etihad Airlines, follow these steps:

  • Check Ticket Eligibility: Review the fare conditions of your ticket to determine if it is refundable or non-refundable. You should remember that refundable tickets are generally more flexible for cancellations.
  • Visit the Website: Go to the official Etihad Airways website ( and navigate to the “Manage Booking” section.
  • Log In: Enter your booking reference and last name to access your booking details.
  • Cancellation Process: Initiate the cancellation process by following the prompts on the website. If your ticket is refundable, you will likely have the option to request a refund during this process.
  • Contact Customer Service: If you encounter any issues or need further assistance, you can contact Etihad Airways customer service via phone or their live chat feature on the website.
  • Submit Refund Request: Provide the necessary information, such as your booking details, flight information, and reason for the refund request.
  • Refund Processing: Etihad Airways will review and process your refund request according to their refund policy. This may include verifying the ticket eligibility and assessing any applicable fees.
  • Refund Method: If your refund is approved, it will typically be issued to the original form of payment. However, remember that the refund process may take some time to complete.

Remember to know the Etihad Airlines refund policy and any specific guidelines outlined in the fare or ticket terms and conditions. This will ensure you understand the eligibility criteria and potential fees associated with the refund request.

How to Check your Etihad Airways Refund Status?

To check the status of your Etihad Airways refund, follow these steps:

  • Visit the Official Website: Go to the official Etihad Airways website (
  • Find the “Manage Booking” Section: Look for the “Manage Booking” or a similar section on the website’s homepage.
  • Find Your Booking: Enter your booking reference and last name to access your details.
  • Check Refund Status: Once you have accessed your booking, navigate to the refund or cancellation section. Look for an option that allows you to check the status of your refund.
  • Contact Customer Service: If you cannot find the refund status online or have any questions, contact Etihad Airways customer service. You can reach them through their customer care phone number or use the live chat feature on their website.
  • Provide Your Booking Details: When contacting customer service, provide them with your booking reference, flight details, and any other information they may require to check the status of your refund.
  • Inquire about Refund Processing Time: While checking the refund status, you can also ask the customer service representative about the estimated processing time for your refund.
  • Follow-Up on Your Request: If necessary, note any reference numbers or information provided by customer service for future reference and follow up if the refund process exceeds the expected timeframe.

Etihad Airways official website is the primary platform for checking the refund status of your booking. It is recommended to regularly monitor your refund status and contact customer service for any updates or queries.

Etihad Airways provides a clear cancellation and refund policy that offers flexibility and options for passengers who need to cancel their flights. Whether through their user-friendly website, contacting customer service, or visiting an airport counter, passengers can initiate the cancellation process and inquire about refunds. Also, knowing the fare conditions, cancellation fees, and refund eligibility criteria associated with your ticket type is crucial. By understanding and following the Etihad Airways cancellation and refund policy, passengers can navigate the process smoothly and make informed decisions regarding their travel plans.

Frequently Asked Questions (FAQs) – Etihad Airways Cancellation Policy

Are Etihad flights refundable?

Etihad offers both refundable and non-refundable ticket options. Refundable tickets provide more flexibility for cancellations and refunds, while non-refundable tickets may have restrictions and fees associated with cancellations or changes.

What is the Etihad cancellation fee for non-refundable tickets?

The cancellation fee for non-refundable tickets with Etihad Airways can vary based on factors such as the fare type, route, and timing of the cancellation. It is advisable to review the specific fare conditions and terms and conditions associated with your ticket to understand the applicable cancellation fees.

Can I get a refund from Etihad if I cancel my flight?

Depending on the fare conditions of your ticket, you may be eligible for a refund from Etihad if you cancel your flight. Refundable tickets generally offer full or partial refunds, while non-refundable tickets may have cancellation fees or limited refund options.

Does Etihad refund cancelled flights due to airline disruptions or schedule changes?

Yes, if Etihad Airways cancels a flight or initiates significant schedule changes, passengers are usually eligible for a refund. In such cases, passengers may be offered a full refund or alternative options, such as rebooking or travel vouchers.

One thought on “Etihad Cancellation Policy – Cancel & Get Refund

  1. Recently, I had to make some modifications to my flight with Etihad, and I have to say that the airline did a really good job of keeping the process simple and quick, especially towards the conclusion of the changes.
    thanks for the airlines and i also want to know upcoming new year offers?

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