Lufthansa Cancellation Policy – Cancel & Get Refund

Lufthansa Cancellation Policy

Lufthansa is one of the premier airlines in the world; where you can discover a customer-centric approach that prioritizes your convenience and satisfaction through our Lufthansa Cancellation Policy. They understand that travel plans may change unexpectedly, and their policy provides flexibility and peace of mind when managing your reservations.

With Lufthansa flight cancellations, you have the freedom to make amendments to your bookings with ease. Whether it’s a sudden change in your itinerary or unforeseen circumstances, you can modify or cancel your flight, subject to the fare conditions and applicable fees. They are committed to simplifying the process, ensuring you can adapt your travel arrangements without unnecessary stress.

Indeed, the airlines understand the hassle of cancellation experience and aim to offer the best possible service. Moving ahead, we will be discovering more about their cancellation policy, how it works, etc.

Overview Cancellation Policy

The Lufthansa Cancellation Policy is designed to provide passengers with flexibility and convenience in managing their travel plans. Recognizing that unforeseen circumstances can arise, Lufthansa offers a customer-centric approach, enabling travelers to modify or cancel their bookings with ease.

Passengers who need to make changes to their Lufthansa cancelled flight can do so through various channels, including the Lufthansa website, mobile app, or by contacting the customer service team. Depending on the fare type and ticket conditions, there may be applicable fees for cancellations or modifications. However, the policy aims to be transparent and straightforward in communicating any charges.

For travelers seeking more assurance, Lufthansa flight cancellation also offers options such as “Flex” fares, which provide greater flexibility at the time of booking. These fares allow changes to be made without incurring additional fees, providing peace of mind in case of unexpected changes to travel plans.

Thus, passengers need to review the specific terms and conditions of their tickets to understand the cancellation or upgrade rules that apply to their booking. This will help in a hassle-free travelling experience and gives you the flexibility to enjoy your flight journey despite any hurdles. 

Lufthansa 24 hour Cancellation Policy

With Lufthansa Airlines’ 24-hour cancellation policy, you have the opportunity to cancel your flight and receive a full refund under specific conditions. To be eligible for the refund, you must meet the following criteria:

  • Cancel within 24 hours: You can cancel your flight within 24 hours of the initial purchase. The clock starts ticking from the time of booking.
  • Departure date at least 7 days later: Your flight’s departure date must be at least 7 days away from the time of cancellation. If your flight is scheduled to take off within the next 7 days, the 24-hour cancellation policy may not apply.

The best part is that this policy covers all types of tickets, including non-refundable fares. It offers you the flexibility to change your plans within the first 24 hours without incurring any cancellation fees.

Remember, to qualify for the full refund, you must fulfill both of the conditions mentioned above. If any of these conditions are not met, you might not be eligible for a complete refund. So, if you need to make changes shortly after booking, take advantage of Lufthansa’s 24-hour cancellation policy and enjoy the peace of mind it offers.

Rules & Regulations for Lufthansa 24 Hour Cancellation Policy

Listed below is an overview of the rules and regulation that you must follow when traveling with Lufthansa airlines: 

  • 24-Hour Grace Period: Lufthansa provides a 24-hour grace period after booking, during which passengers can cancel their reservation without incurring any fees. This policy applies to all fare types, including non-refundable tickets.
  • Online and Offline Bookings: The 24-hour cancellation option is available for bookings made through Lufthansa’s official website, mobile app, ticket counters, and reservation centers.
  • Applicable Routes: The 24-hour cancellation policy is valid for all Lufthansa flights, regardless of the origin and destination. It covers both domestic and international routes.
  • Cancellation Process: To cancel a reservation within the grace period, passengers can log in to their Lufthansa account, access the booking details, and choose the “cancel” option. Alternatively, they can contact Lufthansa’s customer service for assistance.
  • Refund and Reimbursement: If a booking is canceled within 24 hours of purchase, Lufthansa will provide a full refund to the original form of payment. Refunds are typically processed within a few business days.
  • Exceptions: While most bookings are eligible for the 24-hour cancellation policy, there might be specific cases where it doesn’t apply. For instance, if a booking was made within 24 hours of departure, the grace period may not be applicable.
  • Connecting Flights: When passengers have connecting flights with different airlines, the 24-hour cancellation policy may only apply to Lufthansa-operated flights. The policy for other airlines’ segments will be subject to their respective rules.
  • Rebooking Options: Instead of canceling, passengers can also use the grace period to modify their booking, change travel dates, or re-route their itinerary without incurring change fees, as long as the fare conditions allow it.
  • Additional Services: If passengers purchased any additional services, such as seat upgrades or extra baggage, those services may be refunded when canceling the booking within the 24-hour window.

Lufthansa’s 24-hour cancellation policy is a valuable feature that gives passengers the flexibility to make changes to their travel plans shortly after booking without the worry of facing penalties or fees. It reflects the airline’s commitment to providing travelers a seamless and customer-friendly experience. However, travelers should always check the specific terms and conditions associated with their booking to ensure they are eligible for the 24-hour grace period.

Lufthansa Cancelled Flight Compensation

Check Lufthansa Cancelled Flight Status at Airport

Lufthansa Airlines cancellation fees vary depending on the travel class and fare type. Here is an overview of the cancellation fees for each class:

Economy Class

  • Economy Saver and Economy Basic fares are non-cancellable and non-refundable.
  • Economy Basic Plus I fares can be cancelled and refunded, but a fee of USD 300 applies.
  • Economy Flex II fares can be cancelled and refunded free of charge.

Premium Economy Class

  • Premium Economy Basic fares are non-cancellable and non-refundable.
  • Premium Economy, Basic Plus II fares, can be cancelled and refunded, subject to a fee of USD 500.
  • Premium Economy Flex fares can be cancelled and refunded free of charge.

Business Class

  • Business Basic fares are non-cancellable and non-refundable.
  • Business Basic Plus II fares can be cancelled and refunded for a fee of USD 500.
  • Business Flex fares can be cancelled and refunded free of charge.

First Class

  • First Basic fares are non-cancellable and non-refundable.
  • First Basic Plus fares can be cancelled and refunded, but a fee of USD 500 applies.
  • First Basic Plus II fares can be cancelled and refunded, subject to a fee of USD 750.
  • First Flex fares can be cancelled and refunded free of charge.

Please note that these cancellation fees apply to flights originating from the United States. The specific fare conditions and refund policies may vary for flights originating from other countries. It’s essential to review the fare rules and terms when making your reservation to understand the applicable cancellation fees for your booking.

How to Cancel Lufthansa booking?

Canceling a Lufthansa booking can be done through various channels to accommodate different preferences and situations. Whether you booked your ticket online, through a travel agency, or at a Lufthansa ticket counter, the airline provides multiple options for cancellation. Here’s a comprehensive guide on how to cancel a Lufthansa booking:

Online Cancellation

  • Visit the Lufthansa website ( and log in to your account if you have one.
  • Go to the “My Bookings” section, where you can view your itinerary.
  • Select the booking you want to cancel and click on the “Cancel Booking” option.
  • Follow the instructions on the screen to complete the cancellation process.

Mobile App Cancellation

  • If you have the Lufthansa mobile app, open it and log in to your account.
  • Access your bookings through the app and choose the one you wish to cancel.
  • Tap on the “Cancel Booking” button and follow the prompts to cancel the reservation.

Offline Cancellation (Lufthansa Service Center)

  • If you prefer to cancel your booking over the phone, you can contact Lufthansa’s customer service center.
  • Find the appropriate contact number for your country on the Lufthansa website.
  • Provide the necessary details, such as your booking reference or ticket number, to the customer service representative, who will assist you in canceling the reservation.

Travel Agency or Third-Party Booking Cancellation:

  • If you booked your Lufthansa ticket through a travel agency or a third-party website, you may need to contact them directly to initiate the cancellation process.
  • They will guide you through their specific cancellation procedure, which may involve providing your booking details and personal information.

Lufthansa Ticket Counter Cancellation

  • For passengers who booked their tickets at a Lufthansa ticket counter or office, you can visit the same location to cancel your reservation in person.
  • Bring your booking confirmation or ticket details, and a customer service agent will assist you with the cancellation process.

Important Notes:

  • When canceling a booking, make sure to check the fare conditions and any associated fees or penalties.
  • If you are within the 24-hour grace period from the time of booking, you may be eligible for a full refund, depending on the fare type and departure date (as mentioned in Lufthansa’s 24-hour cancellation policy).
  • After canceling your booking, you should receive a confirmation email or notification.
  • Depending on the ticket type and payment method, refunds may take some time to process back to the original form of payment.

Thus, for cancellation you can go for any of the above ways according to your convenience. However, you should review each and every Lufthansa cancellation policy for a hassle-free experience. 

Lufthansa Flight Cancellation Refund

Lufthansa’s refund policy offers various scenarios under which you may be entitled to a full refund:

  1. If you cancel your flight within 24 hours of booking, and the departure date is at least 7 days away.
  2. In case Lufthansa cancels your flight for any reason.
  3. If there is a significant delay in your flight, with more than 2 hours for irregularities one day before departure, or more than 5 hours for irregularities on the day of travel.
  4. For passengers with refundable tickets who decide to cancel before the departure date.
  5. If you hold a confirmed booking but were denied boarding.
  6. If you are unable to catch your flight due to sudden illness or the death of a close family member, and can provide relevant proof.

Lufthansa will generally process a full refund according to their policy guidelines in these situations. However, specific terms and conditions may apply to each circumstance, so passengers are encouraged to review Lufthansa’s official website or contact their customer service for detailed information and assistance with the refund process.

Can I cancel my Lufthansa flight and Get a Refund?

For getting a refund on lufthansa cancelled flight, you must know abou their refund terms and conditions given below:

  • Under Lufthansa’s refund policy, eligible tickets are subject to different refund processing times depending on the payment method used for purchase. For tickets bought with a credit card, refunds are generally processed within 7 days, while those made with cash or check may take up to 20 days for processing. However, due to a backlog, there might be delays in refund processing.
  • If your Lufthansa flight was canceled by the airline, you’ll need to submit a refund form to initiate the refund process. Refunds will be credited back to the original form of payment used during the booking. For completely unused tickets that qualify for a full refund, the total ticket value along with applicable taxes and fees will be refunded.
  • In case you have used a portion of your ticket’s itinerary, the value of the unused portion will be refunded, along with taxes and fees. It’s essential to avoid resubmitting your refund request if you’ve already done so via phone, email, or online, as duplicate requests may lead to further delays in processing.
  • While Lufthansa aims to process refunds promptly, the current backlog may impact the timeline for some transactions. Passengers are encouraged to remain patient and refer to Lufthansa’s official website or contact their customer service for updates and further assistance regarding their refund status.

Lufthansa’s cancellation policy offers passengers flexibility and peace of mind. The 24-hour grace period allows for risk-free bookings, while various fare options cater to diverse needs. Passengers can receive full refunds under specific conditions, such as flight cancellations, delays, or unexpected events. Timely refund processing is the goal, though delays might occur due to the current situation. Thus, you should review all the policies related to Lufthansa cancelled flights so that you have a safe and sound journey with the airlines. 

Frequently Asked Questions (FAQs) – Lufthansa Flight Cancellation Policy

Can I get a full refund if I cancel my Lufthansa booking within 24 hours of purchase?

Yes, if your flight’s departure is at least 7 days away, you can receive a full refund within the 24-hour grace period.

What should I do if Lufthansa cancels my flight?

If Lufthansa cancels your flight, you can request a refund or rebooking through their customer service or official website.

How long can I cancel my Lufthansa airlines ticket?

Lufthansa allows flight cancellations from the moment of ticket purchase until 24 hours before the scheduled departure time. However, the refund eligibility for your airfare is subject to the specific fare conditions associated with your ticket.

What is the typical processing time for Lufthansa refunds?

Refunds for credit card purchases are usually processed within 7 days, while cash or check payments may take up to 20 days. However, delays may occur due to a backlog.

Can I request a refund through multiple channels, such as phone, email, and online?

It’s essential to avoid submitting duplicate refund requests. If you’ve already requested a refund through one channel, avoid resubmitting it to prevent delays in processing.

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