Qantas Cancellation Policy – Cancel & Get Refund

Qantas Airlines Cancellation Policy

Qantas offers a flexible cancellation policy allowing passengers to cancel their flight tickets within 24 hours of booking without penalty or charges. This feature is helpful for those who need to make immediate changes due to mistakenly booking the wrong date or destination. The Qantas Cancellation Policy covers both domestic and international flights. Passengers can utilize this policy in case of emergencies or unforeseen circumstances, such as illness, death in the family, or severe weather conditions affecting travel plans. This article provides details on how customers can cancel their flights with Qantas Airways transparently and easily.

Qantas Airlines Cancellation Policy Overview

Qantas Airways permits ticket cancellation and fare refunds for domestic and international flights without penalty under specific conditions.

Below is brief information on Qantas flight cancellation policy, highlighting its major features.

  • Qantas passengers have the right to claim a full refund without penalty under certain circumstances If Qantas.
  • Cannot transport you on a confirmed flight reservation.
  • When a flight is cancelled and is unable to provide adequate alternative options.
  • Demotes you from paid class.
  • Does not stop at designated stops on the ticket.
  • Cannot rebook you on a suitable alternative flight, causing a significant delay.
  • Delayed flights can inconvenience passengers and disrupt their plans.
  • Missed Qantas connecting flight with confirmed reservation.
  • In the US, if you buy a ticket at least seven days before your first flight and cancel within 24 hours of purchase, you will get a full refund without any charge.

Details about Qantas Airways Cancellation Policy

There are important details to keep in mind, such as below.

  • When booking a flight, check the cancellation fees and qantas refund time.
  • Cancel the flight if eligible for a refund after cancellation fees.
  • Please check for the information on how late can you cancel a qantas flight. 
  • To avoid fees when changing your flight, it is important to check the restrictions and details on your ticket beforehand.
  • Qantas may waive cancellation fees or provide accommodations for medical emergencies or military deployment. Customers should contact the airline directly to discuss their options.

Cancellation after buying a ticket

  • To cancel a Qantas flight, customers must make the request directly through Qantas via their website or sales office.
  • To cancel a ticket booked through a travel agent or third-party website, you need to contact them directly.
  • If your flight is cancelled, you will be automatically rebooked on the next available flight for free, or you can ask for a full refund without penalty.
  • If an airline makes a significant change to your flight schedule that is within their control, you may be eligible for compensation or a refund.
  • If your flight is rescheduled or delayed due to factors beyond the airline’s control, such as bad weather, there may be little you can do except wait for further updates from the airline.
  • You book a ticket on a cancelled route.
  • If you’re denied boarding due to overbooking on a flight that you’ve confirmed and met requirements for, the airline must offer you a seat on the next available flight. If this isn’t acceptable, you can claim a refund plus compensation and care as required by law.

Qantas 24 hour Cancellation Policy

Customers can receive a full refund for cancelled tickets if done within 24 hours of purchase, and the departure date is at least seven days away.

  • Qantas offers a 24-hour cancellation policy for all types of fares, allowing customers to receive a full refund if they cancel their flight within 24 hours of booking and the flight departs at least seven days later.
  • Passengers will be charged a Qantas cancellation fee if they cancel their flight within seven days of travel or more than 24 hours after purchasing their ticket.

Important Note :

  • Qantas Reporting Corporation follows a 24-hour cancellation policy for tickets booked in the US.
  • provides data on Qantas Airlines but cannot guarantee Qantas Airways cancellation policy changes. 
  • Customers should contact Qantas directly at +61 2 8222 2439.

Qantas Booking Cancellation Policy for different classes

Qantas has a cancellation and refund policy that differs based on ticket fare and cabin class. To learn more, check out the provided points.

Economy Class

  • Economy class tickets are typically non-refundable, with the exception of flex fares. To avoid losing money in case of cancellation, it is recommended to book a refundable ticket instead.
  • If you cancel a non-refundable economy flight outside of the risk-free period, there will be a $72 cancellation fee.

Premium Economy Class

  • Qantas premium economy tickets can be changed within a risk-free period, but after 24 hours, cancellation fees apply.
  • Qantas Airlines charges a $100-$300 cancellation fee after 24 hours of booking in accordance with Cancellation Policy.

Business Class

  • Qantas business class tickets allow for changes, but a cancellation fee of $100-$400 applies after the 24-hour period.
  • The cancellation fee for travel bookings varies based on factors like the route and destination.

First Class

  • The cancellation policy for first-class tickets allows changes without extra cost, even after the risk-free period or if a flight is missed.
  • If you have a refundable ticket, you will receive full compensation. But if the fare for your original ticket is not valid for a new one, you may need to pay extra.

How to Cancel Qantas flight?

Passengers have various options to cancel their tickets with an airline, both online and offline. The process can be learned by reviewing the provided points.

Qantas Airlines Cancel Flight Online

Cancelling a Qantas flight online is the easiest and free option for passengers.

  • First of all, visit the Qantas website.
  • Access the Manage Booking section on an airline’s homepage.
  • Enter the surname and booking/voucher reference number.
  • Click “continue” and move to the cancellation tab.
  • Press the cancellation button to confirm.
  • To obtain the remaining amount, complete the refund form.
  • Passengers will receive cancellation notifications via email or phone.

Cancel Qantas flight by Phone

  • Qantas passengers can cancel their flights offline by calling the airline’s local office, where a team of professionals is available to address queries. 
  • Customers need only explain the reason for cancellation and request that it be processed.
  • Qantas charges service fees for changes made through their help centre, even if they are made within 24 hours of the flight. 
  • Passengers can learn about their options for cancelling a Qantas flight by speaking with an executive who will explain the cancellation policy.

Cancel Qantas flight ticket at the airport

  • To cancel a Qantas flight ticket at the airport, go to their office and speak with a customer care executive. 
  • Explain the reason for Qantas flight cancellation, and they will assist in finding the best option while initiating any refunds according to Qantas’ policy.
  • Passengers will receive entitled refunds credited back to their original source of payment.

Qantas Refund Policy

Qantas offers refunds for flight cancellations within 24 hours of booking, regardless of ticket type.

  • The refund will be sent to the original payment source.
  • A very common question from the passengers is, “Can you cancel qantas flight within 24 hours”? Well, it is possible. Also, passengers who cancel their Qantas cancel within 24 hours can expect a refund in 7-10 working days. Those who paid with cash or cheque must wait for 20-25 business days.
  • Non-refundable tickets cannot be refunded after the 24-hour risk-free period.
  • Passengers can claim a refund for flight cancellations caused by severe weather or government travel restrictions.
  • If you cancel a flight two or three days before it’s scheduled, even if you have refundable tickets, the airline can charge you the full ticket fare as a penalty, and you won’t be eligible for a refund.

How do I Get a Refund from Qantas?

Below are two methods for requesting a refund: online and offline.

Qantas Refund Online 

  • Firstly visit the official website of Qantas.
  • To sign in to your account, enter your login information.
  • Select ‘Manage My Booking’.
  • Please provide your information to cancel your booking.
  • To get a refund for your canceled ticket, simply go to the bottom of the page and select the “Refund” option.
  • To apply for a refund, click on the provided link and fill in all necessary information.

Qantas Refund Offline

  • Contact Qantas’s customer support number according to their region and language.
  • Press the correct button to talk with the agent.
  • Qantas customers are advised to share necessary information with the airline’s expert agents.
  • Finally, you can request a refund.

How much does it cost to cancel a Qantas flight?

Passengers can cancel their tickets after 24 hours but will be charged a fee based on factors such as domestic/international travel. To find out the cancellation fee, passengers should refer to the conditions provided.

Qantas Cancellation Fee Domestic

  • Qantas Airlines does not allow passengers with a “Red e-deal” in Economy class to make cancellations.
  • Passengers with a “Flex Economy” ticket can cancel their flight up to 30 minutes before departure for a Qantas cancellation fee of $99 AUD.
  • You can cancel “Premium Economy-Saver” tickets for a small fee of 99 Australian dollars up to 60 minutes before departure.
  • Passengers with a “Premium Economy-Flex” ticket can cancel their reservation up to 60 minutes before departure without additional fees.
  • Business class passengers can cancel their tickets without any charges.

Qantas Cancellation International Fee

Qantas cancellation fees vary by destination due to the airline’s global reach and diverse passenger base.

  • To find out about cancellation fees for Qantas flights based on the destination, ticket type and timing of the cancellation, visit their website’s “Cancellation rules and fee” page.
  • Contacting a local Qantas office and speaking with an executive are suggested to inquire about flex fare cancellation fees.

Qantas Compensation for Cancelled Flights

Qantas Airlines provides compensation to passengers whose flights are delayed or cancelled due to natural disasters or airline errors based on ticket type and other factors.

  • If an airline is at fault for a flight delay, passengers are entitled to compensation.
  • Passengers can receive up to $650 in compensation for their ticket, depending on the type and distance.
  • Passengers can contact the airline for compensation eligibility and an alternative flight if needed.
  • Qantas Airways offers hotel accommodations, catering services, and transfers to passengers whose flights are delayed overnight.

Qantas offers excellent services and a hassle-free cancellation policy for its passengers. The airline strives to make every flight memorable and provides world-class service. To learn more about Qantas cancellation policy, read the above-mentioned guide thoroughly to find relevant solutions for canceling and refund-related queries.

Qantas airline prioritizes customer service and offers refunds or compensation if flights are delayed or cancelled. If a delay or revocation occurs within 72 hours of the planned departure time, passengers will be rebooked on the next available flight for free or can receive a refund.

Frequently Asked Questions (FAQs) – Qantas Airways Flight Cancellation Policy

Can I cancel my Qantas flight and get a refund?

You can receive a full refund for flight cancellations made within 24 hours of booking, except for Basic and Classic fares which are not eligible.

What happens if Qantas cancels my flight?

Qantas offers ticket refunds and compensation of up to £520 for cancelled flights, depending on the situation. A full or partial refund is available if a flight is cancelled within 24 hours of purchase.

What if my COVID-19 test is positive before my flight?

If your Covid-19 test is positive before an eligible flight, you can change your travel date for free. However, you must pay the fare difference. Customers who booked flights using Qantas Points can make changes or cancel their travel dates with applicable fare differences.

Why is the cancel button disabled on the Manage booking page?

Passengers who book their Qantas tickets directly can cancel their flight online through Manage Booking. However, those who use a third party/travel agent must contact them to cancel, as the option will either not be visible or seem grayed out.

Is it possible to cancel a Qantas reservation for free within one day?

Passengers can cancel their booking within one day of purchase without incurring any fees as long as the departure date is at least seven days away.

How do I cancel Qantas frequent flyer membership?

Qantas is an airline with a loyalty program called Qantas Frequent Flyer, offering benefits such as cheaper flights and lenient cancellation policies for frequent travelers. To cancel your membership, log in to the official website and find the frequent flyer option.

Are Qantas flights refundable?

Passengers can get a full refund by following Qantas’ flight cancellation policy. Refund eligibility depends on the ticket class, and some tickets cannot be cancelled within a certain timeframe. Passengers should check their ticket conditions before booking.

How long are Qantas refunds taking?

Qantas refunds take 15 business days to process and up to 8 weeks to receive. A notification will be sent once the refund is processed.

How do I contact Qantas for a refund?

You can contact qantas for refund by visiting their office in the airport or by calling their toll free number. You can also write them a mail.

One thought on “Qantas Cancellation Policy – Cancel & Get Refund

  1. Hats off to Qantas for their reasonable refund policy! Recently had to navigate some last-minute changes to my air ticket, and Qantas made the process surprisingly hassle-free. Their understanding of unexpected situations and flexibility in handling refunds is truly commendable.

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