Air China Cancellation Policy – Get Refund Online

Air China Cancellation Policy

Air China has introduced a new cancellation policy that allows passengers to cancel their flight within 24 hours of booking. For a small fee, they can also cancel up until one hour before departure. The airline’s clear and flexible policies make it easy for customers to cancel on their website, but those who booked through travel agents must contact them directly to cancel flights. According to a report, many people don’t know airline policies for cancellations and refunds. Travellers should understand these policies. This article explains Air China Cancellation Policy so customers can comprehend the process and receive refunds if eligible.

Overview of Air China Flight Cancellation Policy

Air China allows customers to cancel their flights and receive a refund. The cancellation process can be done online, but it is essential to understand specific key points before doing so.

  • Air China offers a full refund without cancellation fees if you cancel your flight 24 hours before departure. The Cancellation Policy applies to flights bought at least seven days prior to departure.
  • If you cancel your fare reservation after 24 hours, you will be charged a cancellation fee that will be subtracted from the original price of the fare.
  • Customers facing medical issues or the death of a family member can request a full refund or reschedule their flight without additional charges.
  • You can earn travel credit for future flights when you book a non-refundable flight.
  • Air China will either reschedule a cancelled flight or issue a full refund to the original payment source.
  • You can cancel your Air China flight booked through a travel agency without extra fees by contacting the agency.

Flight Cancellation Policy Guidelines

Here are important guidelines regarding Air China Cancellation Policy, such as below.

  • When booking a flight, check the airline’s cancellation fees.
  • If a flight is cancelled and the passenger qualifies for a refund, they will receive it after applying cancellation fees.
  • Before changing your flight, check your ticket for potential fees or restrictions.
  • Air China may waive cancellation costs or provide accommodations for medical emergencies or military deployment. Contact the airline directly for more information.

Air China 24 hours Cancellation Policy

Check Air China Flight Status

You can get a full refund for your ticket if you cancel within 24 hours of purchase, and there are at least seven days between the booking date and departure.

  • Air China’s cancellation policy 24 hours Canada allows customers to cancel flights and receive a full refund within 24 hours of booking, as long as the flight departs at least seven days later. It applies to all fare types.
  • Passengers cancelling flights will be charged a fee if they do so within seven days of travel or more than 24 hours after buying their ticket.

Important Note:

  • Air China ticket cancellation policy in the United States is supported by the Air China Reporting Corporation (ARC) and allows cancellations within 24 hours of booking.
  • provides data from various sources but cannot guarantee policy changes from Air China. Customers are advised to contact Air China directly through their official phone number.

How to cancel flight with Air China?

There are some instructions on how to cancel or change a flight reservation, following simple steps that can be completed in just a few minutes.

Air China Ticket Online Cancellation

  • To access Air China’s website, visit their official site.
  • To access the website, you must log in with your ID and password. It’s suggested to register for two-way communication using your credentials.
  • To access booking management on Air China’s website, log in and click on the “Booking Management” tab located in the top row of the home page.
  • To check your bookings, go to “Manage My Trip” and then click on “check my bookings”.
  • To complete the task, enter the airline confirmation number and the passenger’s last name in the designated fields.
  • To cancel or modify a reservation, retrieve the ticket details and select the appropriate option.
  • Please cancel your flight with the following command.
  • Once you cancel, a confirmation email will be sent to you.

Note: Please request a refund after cancelling.

Cancel Air France Ticket On Phone

To cancel an Air China flight, call their customer service hotline with your reservation number and other necessary information.

Cancel Air France Ticket At the counter

Air China passengers can cancel their flights in person at the ticket counter or kiosk located near the airport. It is a convenient option for those who need to make last-minute changes to their travel plans.

The airline does not offer refundable fares to keep prices low but will provide refunds with a cancellation fee. A full refund is available in certain circumstances.

Flight Delay/Cancellation Certificate

There are following details about the cancellation certificate.

  • If your flight is delayed or cancelled by the airline, you may receive a flight delay and cancellation certificate as compensation.
  • If your flight is cancelled or delayed by the airline within three days of departure, you can download a certificate through their app or website. It can be done up to 180 days after landing.
  • To ensure the validity of an electronic seal, it is necessary to download and print certificates in colour.
  • A certificate will be provided in both Chinese and English languages.
  • The certificate is not usable for claiming compensation or services from the airline; it only serves as evidence.
  • The airline advises passengers to wait at least two hours after landing before downloading their certificate, as it may still show as “pending” if downloaded earlier.

Ticket Refund Policy 

Follow all these guidelines for refunds.

  • Air China offers full refunds for flight cancellations made within 24 hours of purchase, according to Air China’s refund policy.
  • Passengers who cancel their flight after 24 hours of booking will receive a deduction from their booking, and the remaining unused portion will be given as electronic coupons for future bookings.
  • Passengers can cancel their Air China refund ticket before departure time, but a significant deduction will be taken from the refund. Flight cancellations can also be processed using refundable tickets.
  • Non-refundable tickets can be cancelled within 24 hours of purchase and easily refunded, but there will be no refund for cancellation after that period.
  • Passengers can cancel their reservation and request a refund by calling the helpline number and providing the necessary information to the representative.

To obtain a refund for a cancelled Air China flight, it is essential to understand the airline’s refund policy and follow the appropriate procedure on its official website.


  • To find the official website of an airline, open a search engine and enter the airline name as your search query.
  • Then, log in to an airline account with the correct login credentials.
  • Click the “manage my booking” page.
  • Enter the PNR number and the passenger’s last name in their respective fields.
  • Afterwards, choose your existing reservation and tap the “modify” button.
  • To cancel a reservation and request a refund, click the “cancel my reservation” button and complete the refund form.
  • Provide passenger contact information, including name, address, email and phone number.
  • Afterwards, choose the type of trip you want: one-way or round-trip.
  • To request Air China refunds for a flight ticket, provide the ticket number, date and origin, and select the reason from a dropdown menu.
  • To request a refund, provide a description within 1000 characters and click the terms and conditions button.
  • After submitting a request for an Air China 24-hour refund, users must tap the Submit button and will receive an email confirmation with a summary of the refund.

Check Refund Status

To check the progress of an Air China ticket refund, visit their website and enter your last name and EMD number in the Refund Progress column. It can be done within 30 days of submitting a cancellation and refund request.

Note: If you want a refund from Air China’s international sites, you cannot request it online. Instead, you must call the helpline number or visit the nearest office or representative.

Air China Cancellation Fees

Air China Airlines offers the option to cancel flight tickets online and provides instructions for doing so. It allows passengers who are unable to travel at a specific time to receive a refund promptly.

Note: If you want a refund without paying any fees due to not wanting to travel on a specific date or time, the expert team can provide straightforward information.

To learn about Air China’s cancellation fee and receive guidance from experts, seek out complete details. 

  • To find out about cancellation fees for flights, it’s essential to understand the details of the Cancellation Policy.
  • Air China Airlines charges a cancellation fee of $50 to $400 per person for domestic flights when booking and cancelling through their website.
  • If you cancel an international flight booking, a cancellation fee ranging from $100 to $500 per person will be charged.
  • Air China has a flight cancellation deal that allows for quick rescheduling with different fares, ranging from $75 on domestic flights to over $500 on international flights.
  • If you want to change or cancel an Economy class flight more than 24 hours after booking, it will cost $100 to $400 per person.
  • To learn about Air China’s cancellation fee and process, contact their customer service team for assistance.

Air China Flight Cancelled Compensation

  • EC 261 provides protection for passengers in Europe, specifically in cases of flight cancellations, including those that occur at the last minute.
  • Passengers on Air China flights departing from European airports may receive up to $700 in compensation if their flight is cancelled within 14 days of departure.
  • Airlines are only required to pay compensation for cancelled flights if they are at fault but must still ensure passengers reach their final destination or receive a full refund. 
  • Air China is not required to provide compensation if they can offer an alternative flight that arrives at a similar time as the original one.

What happens when a passenger cancels an Air China flight?

If you need to cancel your reservation with Air China, you can get a full refund if you have a valid reason for the cancellation.

  • Air China’s cancellation policy allows for a full refund if the reservation is cancelled at least 24 hours prior to the scheduled flight.
  • Air China offers full refunds for cancellations that meet their terms and conditions.
  • Air China will refund your money within 7-20 business days if you request it through their official website.
  • The refund will be given back in the same way it was originally paid or reserved.
  • Air China provides refunds for cancelled reservations according to their terms and conditions.

How do I call the airline for flight cancellation?

To cancel a flight and get a refund, call the airline. If cancellation is not possible, call Airlines to change your flight.

  • Firstly, visit their website and access the reservation page.
  • Now, access the contact section in order to obtain a phone number for communication.
  • To quickly resolve queries, call the phone numbers +86-4006-100-666, US +1-800-882-8122 or +1 (802) 636-9417 and select your preferred language.
  • Sharing booking details to receive flight cancellation messages on your phone.
  • If your flight is cancelled, you can request a refund over the phone.
  • Air China provides a cancellation phone number for customers to call if they need more information about flight cancellations.

Air China offers flexible and easily understandable cancellation policies for airline reservations. Changes to flights can be made through their official website or by contacting the travel agent if booked through them.

The airline has Cancellation Policy to offer hassle-free services and timely refunds for passengers. Booking tickets with Air China no longer incur a change fee, making travel more comfortable. Hence, The above ways will guide you on how to make changes to your flight or cancel your airline reservation.

Frequently Asked Questions (FAQs)

Is it possible to reserve and pay for a ticket at the airport?

No, Online reservations are only held for 30 minutes and will be automatically cancelled if not purchased within that time.

Are Air China tickets refundable?

Air China’s refund policy states that tickets can only be refunded within their validity period and at the original place of purchase. Air China allows customers to request refunds for electronic ticket purchases through their website.

Is it possible to cancel an Air China flight within 24 hours?

Customers booking with Air China can cancel their reservation within 24 hours of the original booking without incurring a cancellation fee, regardless of the fare selected.

Do I get a refund for Air China’s Covid-19 cancelled flight?

Air China cancellation policy coronavirus entitles passengers to reimbursement for cancelled flights. The airline may offer a voucher, but it is recommended that passengers apply for a refund instead.

Is Air China willing to provide compensation for a two-hour flight delay?

If your Air China flight is delayed or cancelled due to their responsibility and it causes a delay of 2 hours or more, you are entitled to compensation. Additionally, according to Cancellation Policy, if the flight was cancelled less than 14 days before departure, you may also be eligible for compensation.

What to do if my flight is cancelled?

Air China will change or refund your ticket at no cost if your flight is cancelled, and they advise that you contact them as soon as possible to rebook on the next available flight.

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