WestJet Airlines is a popular Canadian airline known for its exceptional customer service and affordable fares. However, sometimes unexpected situations arise, and passengers may need to cancel or change their flights. That’s where WestJet cancellation policy comes into play.
Understanding the cancellation policy is crucial for passengers to avoid any unnecessary fees or penalties.
In this article, we will delve into the details of WestJet Airlines cancellation policy, including its terms and conditions, fees, and how to cancel or change a flight with the airline.
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Guidelines Under WestJet Flight Cancellation Policy
The WestJet flight cancellation guidelines may vary based on the fare type offered by the WestJet, such as –
- Basic fare – Such fares can only be canceled within 24 hours of purchase. WestJet does not authorize cancellation of Basic tickets outside of the 24-hour window.
- Econo fare – Beyond the 24-hour window, Econo tickets can only be canceled for a fee, which varies based on your itinerary and whether you cancel 60 days or less before departure.
- Econo Flex fare – For domestic flights inside Canada, Econo Flex tickets may be canceled any time without any fee. Depending on whether you cancel more than 60 days before departure or within 60 days of departure, a cancellation fee will be charged for all other routes.
- Premium fare – Cancellation on Premium fare tickets are subject to a fee. However, Premium Flex fares can be canceled for free anytime before the scheduled departure.
- Business Class – There may be a cancellation fee for business class tickets, depending on your route and the time of cancellation. There is no fee to cancel a BusinessFlex ticket.
- Award ticket – The award programme offered by WestJet is unique from the award programmes provided by other airlines. You can receive rebates instead of earning and redeeming miles, and each time you fly, money will be paid into your WestJet Travel Bank. This money can then be redeemed for next flights.
For instance, instead of earning 1,000 award miles, which you might then redeem for a $100 discount on your subsequent flight, you might instead earn $100, which would be placed into your Travel Bank.
Westjet 24 Hour Cancellation Policy
WestJet offers a 24-hour cancellation policy, which allows you to cancel your reservation without any penalty or fees within 24 hours of making your booking. This Westjet 24 hour cancellation policy applies to all fares, including the Basic fare, and all routes operated by WestJet.
It’s important to note that the 24-hour cancellation policy only applies –
- If you made your reservation at least 7 days before the scheduled departure date.
- Reservations booked less than 7 days before departure, you won’t be eligible for the 24-hour cancellation policy, and you may be subject to cancellation fees.
- The flight must be operated by Westjet airlines, and is not applicable to codeshare agreement flights.
- 24 hour cancellation would be applicable on the reservation that involves no more than 9 passengers traveling on the same itinerary.
- Not applicable on the award fares.
Westjet cancellation due to Coronavirus (Covid)
WestJet has implemented several policies in response to the COVID-19 pandemic, including flexible cancellation and change policies for customers who need to modify their travel plans due to the pandemic.
If your travel plans have been impacted by COVID-19, WestJet is offering flexible cancellation and change policies. Depending on the type of ticket you purchased, you may be eligible for a full refund or a credit for future travel.
For passengers who have purchased a Basic fare, the Westjet cancellation policy is as follows:
- If you cancel WestJet flight within 24 hours of booking, you will receive a full refund to the original form of payment.
- If you cancel your reservation after 24 hours, you will not be eligible for a refund. However, you will receive a credit valid for 12 months from the date of issue. You will receive the credit in the Travel Bank.
For passengers who have purchased a Premium or Business fare, the policy is as follows:
- If you cancel your reservation at any time, you will receive a credit valid for 12 months from the date of issue, which can be used towards future travel with WestJet.
How to cancel WestJet flight?
If you need to cancel your flight with WestJet Airlines, you can do so through several ways:
How to Cancel Westjet Flight Online?
The easiest way to cancel your WestJet flight is to visit the WestJet website and log in to your account. From there, you can manage your bookings and cancel your flight online. To cancelling a WestJet flight online, follow these steps:
- Visit the WestJet website (www.westjet.com) and click on “Manage Trips” at the top of the page.
- Enter your reservation details, such as your confirmation number and last name.
- Click on the “Find” button to retrieve your reservation.
- Once your reservation is displayed, look for the “Cancel” button and click on it.
- Follow the prompts to confirm your cancellation and any refunds or credits that may apply.
- You should receive a confirmation email once your cancellation is complete.
If you encounter any issues or have any questions about canceling your WestJet flight online, you can contact WestJet customer service for assistance.
Westjet Flight Cancellation via Customer Service
You can also cancel your flight by calling WestJet customer service. The customer service representative will assist you in canceling your flight and answering any questions you may have.
- Go to the WestJet website and navigate to the “Contact Us” page.
- On the “Contact Us” page, you will see a list of phone numbers for various WestJet departments.
- Look for the phone number for “Flight cancellations.”
- Dial the flight cancellation phone number and follow the prompts to speak with a customer service representative.
- Once you are connected with a representative, provide them with your flight details and let them know that you would like to cancel your flight.
- The representative will guide you through the cancellation process and provide you with any relevant information about refunds or rescheduling.
- Be sure to confirm all details of your cancellation with the representative and ask for a confirmation email or reference number.
- After the cancellation is complete, be sure to check your email for any confirmation or refund notifications from WestJet.
It’s important to note that Westjet cancellation fees may apply, and the amount may vary depending on the fare type and the time of cancellation. It’s a good idea to check WestJet cancellation policy before canceling your flight to avoid any surprises.
WestJet Cancel Flight via Mobile App
You can also cancel your WestJet flight through the WestJet mobile app. Simply log in to your account, select your booking, and cancel your flight. Follow these steps:
- Open the WestJet mobile app on your mobile device.
- Log in to your account.
- Tap on the three horizontal lines in the top left corner of the screen.
- Tap on “Trips” in the menu that appears.
- Select the trip that you want to cancel.
- Tap on “Cancel Trip” at the bottom of the screen.
- Follow the prompts to confirm the cancellation and to review any applicable cancellation fees.
If you have any issues canceling your WestJet flight via the mobile app, you can also call WestJet customer service for assistance.
Westjet Refund Policy
When it comes to applying for the refund, the following conditions will apply –
- The refund for the flight cancellation would be assigned to the person who paid for the flight reservation (passenger or other person) at the time of booking.
- Full refund would be offered if the flight is canceled within 14 days of scheduled departure.
- Refunds would be credited back to the original method of payment in 7-10 business days.
- Under WestJet refund policy, the refund would be applicable on the unused flight segment.
- Full refund would be provided to the passengers if the flight is canceled within 24 hours of purchase provided the scheduled departure date would be booked at least 168 hours in advance.
Westjet Canceled flight
If you are affected by a WestJet airlines flight cancellation, here are some general guidelines to follow:
- Check your flight status – Before heading to the airport, check the status of your flight online or by contacting WestJet’s customer service. This will help you determine if your flight has been canceled or delayed.
- Contact WestJet – If your flight has been canceled, contact WestJet’s customer service as soon as possible to find out your options. You can reach them by phone, email, or through their social media channels.
- Consider rebooking – WestJet may offer to rebook you on the next available flight or a flight on another airline. You can request the Westjet flight change without paying any fee.
- WestJet Refund Request – If you choose not to rebook or if the airline is unable to find you an alternative flight, you may be entitled to a refund. Make sure to ask WestJet about their refund policy and how to request a refund.
- Be flexible – Flight cancellations can be frustrating and stressful, but being flexible and patient can help you get to your destination sooner. Consider alternative airports, dates, or even modes of transportation to reach your final destination.
- Know your rights – As a passenger, you have certain rights in the event of a flight cancellation, including the right to Westjet canceled flight compensation in some cases. Familiarize yourself with your rights and any applicable laws or regulations to ensure you receive fair treatment from the airline.
Westjet Compensation for Cancelled Flights
Passengers are entitled to compensation if the airline cancels flight or the departure schedule is delayed for 3 or more hours, as per WestJet cancellation policy.
The compensation shall be determined in accordance with the standards outlined in the Air Passengers Protection Rules and is contingent upon the following:
- You were traveling on a WestJet flight to, from, or within Canada.
- You were alerted of your flight’s delay/cancellation within 14 days of departure.
- You were offered a reimbursement for the delayed or canceled flight, but you still feel the inconvenience should be made up for.
- Due to circumstances under WestJet’s control, your flight was either canceled or delayed.
Westjet Cancellation Fees
For bookings made on or after September 1, 2022 –
|Cancellation Change fee for||Econo fare||Econo Flex fare||Premium fare||Business fare|
|For flights departing at least 60 days before departure||–||–||–||–|
|Flight within Canada||38 – 45 USD||No fee||75 – 86 USD||75 – 86 USD|
|Flight between Canada and all destinations(except Europe & Asia)||75 – 86 USD||No fee||75 – 86 USD||75 – 86 USD|
|Flight between Canada and Europe||110 – 125 USD||No fee||200 – 260 USD||365 – 435 USD|
|Flight between Canada and Asia||110 – 125 USD||No fee||200 – 260 USD||365 – 435 USD|
|Cancellation Change fee for||Econo fare||EconoFlex fare||Premium fare||Business fare|
|Within 60 days of departure||–||–||–||–|
|Flight within Canada||75 – 86 USD||No fee||75 – 86 USD||75 – 86 USD|
|Flight between Canada and all destinations(except Europe & Asia)||75 – 86 USD||No fee||75 – 86 USD||75 – 86 USD|
|Flight between Canada and Europe||185 – 215 USD||185 – 215 USD||185 – 215 USD||440 – 515 USD|
|Flight between Canada and Asia||185 – 215 USD||185 – 215 USD||185 – 215 USD||440 – 515 USD|
The WestJet cancellation policy provides passengers with some flexibility and peace of mind when it comes to changing or canceling their flights. The policy allows customers to make changes or cancellations to their flights within 24 hours of booking without incurring any fees. For changes made beyond the 24-hour window, fees may apply, and the amount will depend on the type of fare purchased and the time of cancellation.
It is important to carefully read and understand the terms and conditions of the fare purchased before making any changes or cancellations to avoid any unexpected fees or charges. Overall, the WestJet cancellation policy is a fair and reasonable option for passengers who may need to modify their travel plans.
Frequently Asked Questions (FAQs) – WestJet Flight Cancellation Policy
In this case, the airline will offer the refund on the unused part of the journey or arrange an alternate flight.
Yes, regardless of the fare type, passengers can cancel the flight within 24 hours of purchase.
Yes, Econo Flex, Business Flex, and Premium Flex fare offers free cancellation anytime before the scheduled departure.
Outside 24 hours of cancellation, the airline will levy a cancellation fee that ranges between 35 USD and 500 USD, and varies with the fare type.
Yes, but the refund is provided on the unflown flight segment only.
The refund would be processed back in the original method of payment in 7-10 business days. In some cases, it may take 15- 20 business days.
If you have purchased a refundable ticket, you may be eligible for a full refund. However, if you have purchased a non-refundable ticket, you may not be entitled to a full refund.